Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justinea McDonald

Belle Center

Summary

Resourceful Certified Phlebotomy Technician with 5 years of experience in patient care and specimen collection within fast-paced medical environments. Proven expertise in venipuncture and patient care while managing high-stress situations ensuring patient satisfaction. Demonstrated ability to maintain detailed records and adhere to strict deadlines, contributing to efficient healthcare delivery. Committed to leveraging phlebotomy skills to enhance patient experiences in a clinical setting. Willing to relocate:

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitressing

Outback Steakhouse
12.2020 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Home Health Care, Caregiver

Med One Care LLC
06.2018 - 12.2020
  • Company Overview: Med One Care LLC-Findlay, OH
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Monitored client health, documenting changes to inform care plans effectively.
  • Developed personalized care plans in collaboration with healthcare professionals and families.
  • Provided emotional support and companionship, enhancing clients' quality of life.
  • Trained new caregivers on best practices for client care and safety protocols.
  • Implemented safety measures to prevent accidents and ensure a secure environment.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Sandusky,OH Patient Registrar

Firelands Regional Medical Center
05.2016 - 05.2018
  • Managed patient registration processes to ensure accurate and timely data entry.
  • Coordinated insurance verification and pre-registration procedures for incoming patients.
  • Trained and mentored junior staff on best practices in patient registration.
  • Analyzed registration data to identify trends and improve operational efficiency.
  • Led initiatives to optimize scheduling processes, reducing patient wait times significantly.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges.
  • Imaged and scanned patient and registration documentation into electronic patient records.

Phlebotomist

Firelands Regional Medical Center
10.2015 - 05.2016
  • Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostics.
  • Maintained patient records and ensured compliance with healthcare regulations and protocols.
  • Trained and mentored junior staff on best practices for phlebotomy procedures and safety measures.
  • Implemented quality control measures to enhance accuracy and reliability of test results.
  • Collaborated with healthcare teams to streamline patient flow and improve overall service delivery.
  • Managed inventory of supplies, ensuring availability of necessary materials for efficient phlebotomy operations.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Fremont,OH Phlebotomist

Fremont ProMedica Memorial
04.2014 - 10.2015
  • Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostics.
  • Maintained patient records and ensured compliance with healthcare regulations and protocols.
  • Trained and mentored junior staff on best practices for phlebotomy procedures and safety measures.
  • Implemented quality control measures to enhance accuracy and reliability of test results.
  • Collaborated with healthcare teams to streamline patient flow and improve overall service delivery.
  • Managed inventory of supplies, ensuring availability of necessary materials for efficient phlebotomy operations.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Education

Phlebotomist - Phlebotomy technician Certification

Vanguard-Sentinel Adult Career And Technology Center
Fremont, OH
05.2015

High school diploma -

Homeschool
Van Buren, OH
04-2008

Skills

  • Experience Administering Injections
  • Caregiving
  • Data Entry
  • Phlebotomy (5 years)
  • Patient Care (4 years)
  • Medical billing
  • Medical Terminology
  • Specimen collection / processing
  • QuickBooks
  • Medical Receptionist
  • Content management systems
  • Multi-line phone systems
  • Blood sampling
  • Medical Office Experience
  • Triage
  • Venipuncture
  • Medical Records
  • Serving (3 years)
  • Laboratory Experience
  • Insurance Verification
  • Customer service (10 years)
  • EMR Systems
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

  • Driver's License November 2022 to October 2026
  • Certified Phlebotomy Technician May 2018
  • Certified Medical Assistant
  • PBT (ASCP)
  • First Aid Certification
  • CPR Certification

Timeline

Waitressing

Outback Steakhouse
12.2020 - 05.2023

Home Health Care, Caregiver

Med One Care LLC
06.2018 - 12.2020

Sandusky,OH Patient Registrar

Firelands Regional Medical Center
05.2016 - 05.2018

Phlebotomist

Firelands Regional Medical Center
10.2015 - 05.2016

Fremont,OH Phlebotomist

Fremont ProMedica Memorial
04.2014 - 10.2015

Phlebotomist - Phlebotomy technician Certification

Vanguard-Sentinel Adult Career And Technology Center

High school diploma -

Homeschool

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