Operations
JUSTIN LEONARD
Operations Manager
Philadelphia,PA
Summary
Advanced Operations Manager offering over 6 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Widely experienced in creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget project completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Accomplished in building high-performing teams and inspiring staff to achieve goals. Customer-oriented time manager and decisive leader.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Assistant General Manager
HipCityVeg
Washington, DC
01.2020 - 12.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed all cash handling tools, such as conducting daily audits, manage monthly and weekly profit and loss (P & L), and ensuring monthly financial objectives are met.
- Staffed and trained teams of 30+, while implementing systems to retain staff.
- Collaborated with local health-conscious brands, such as Get Real Get Raw to devise community events and develop customer interest.
- Mentored and motivated team members to achieve challenging business goals.
Founder
Howard University Elite Models
Washington, DC
07.2015 - Current
- Creative Directed/Coordinated annual Howard University's 2017 Springfest Fashion Show featuring special guest host, American rapper Fabolous
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Curate looks and themed editorials such as photo-shoots, promotional motion pictures, and high-end runway shows.
- Oversees yearly model in-take and recruitment process, increasing organizations volume to over 150+ models.
- Host industry events to improve model-to-client relationships and expand the network for the organization.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
Creative Director
Art All Night DC
Washington, DC
10.2017 - 10.2019
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Executed marketing strategies resulting in increased community outreach and involvement.
- Negotiated vendor contracts and services to meet budget requirements.
- Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns.
Supervisor
Honeygrow
Philadelphia, PA
06.2018 - 06.2019
- Fostered solid relationships with customers to develop strong company loyalty by administering a ‘customer first’ approach.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Tracked and prepared quarterly reports of sales goals to management.
- Analyzed equipment breakdowns using various troubleshooting methods.
Intern
Avant Garde Management
Washington, DC
01.2018 - 05.2018
- Conducted competitive analysis research to determine public relations strategies.
- Coordinated team meetings and compiled discussion material and presentations for higher management.
- Chaired PR operations for the 2017 Spring/Summer Nancy Vuu fashion show during New York Fashion Week, which included guest’s facilitation, venue relations and floor logistics.
- Worked cross-functionally to drive change and improve end-to-end processes.
- Maintained status reports for client projects.
Shift Supervisor
HipCityVeg
Philadelphia, PA
03.2017 - 06.2018
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Sales Associate
Nordstrom, King
King of Prussia, PA
11.2015 - 03.2016
- Maintained a consistent portfolio of clientele.
- Demonstrated vast product knowledge.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
Education
BBA - Business for Marketing
Howard University
Washington, DC 08.2013 - 05.2017
Skills
Budgeting and forecasting
Interests
Fashion
Management
Finance
Tennis Player
I have played tennis since I was 5 years old. Beginning at Arthur Ashe Youth Tennis and Education, now known as Legacy Youth Tennis and Education. I played with the organization for 10 years before accepting my first job ever as an Junior Instructor. Since then, I have dedicated every summer to working with the company until leaving for college. This is one of my most cherished experiences. Not to mention the start of my professional career and framing of my work ethic today.
Timeline
Assistant General Manager
HipCityVeg
01.2020 - 12.2020
Supervisor
Honeygrow
06.2018 - 06.2019
Intern
Avant Garde Management
01.2018 - 05.2018
Creative Director
Art All Night DC
10.2017 - 10.2019
Shift Supervisor
HipCityVeg
03.2017 - 06.2018
Sales Associate
Nordstrom, King
11.2015 - 03.2016
Founder
Howard University Elite Models
07.2015 - Current
BBA - Business for Marketing
Howard University
08.2013 - 05.2017
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