Justin Lyons
Food Service
Los Angeles,CA
Summary
Operations and customer support professional with 10+ years of experience in client-facing roles, team leadership, logistics coordination, and high-volume service environments. Experienced in process improvement, customer satisfaction, digital payment systems, and operations support. Business Marketing graduate seeking remote opportunities in customer support, operations coordination, administrative support, or account services.
Overview
12
12
years of professional experience
Work History
Bakery Manager
Lei'd Cookies
03.2023 - Current
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Coordinated with event planners to offer catering services, opening new revenue stream and increasing brand exposure.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Enhanced bakery's online presence, leading to increase in online orders and wider brand recognition.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Submitted reports directly to owners to aid in business decision-making and planning.
Independent Contractor (Rideshare Driver)
Lyft
02.2018 - 06.2023
- Maintained consistent 5‑star customer rating through high service standards
- Managed scheduling, routing, and independent daily operations
- Handled digital transactions and customer communication
- Operated as a self‑managed contractor with full performance accountability
Grocery Team Member
Amazon Fresh
07.2020 - 04.2021
- Supported shipment receiving and inventory accuracy
- Assisted customers and fulfilled online grocery orders
- Worked in a metrics‑driven, fast‑paced logistics environment
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
Computer Lab Assistant
California State University, Los Angeles, IT Dept
08.2014 - 05.2018
- Configured hardware, devices, and software to set up work stations for students.
- Enhanced user experience by providing timely technical support and troubleshooting software issues.
- Promoted digital literacy among students by guiding them in using various software programs.
- Offered personalized assistance to students with special software needs, enhancing their learning experience.
- Optimized computer performance, regularly cleaned hardware and updated software.
Education
Bachelor of Science - Business Administration
Glendale Community College
Glendale, CA05-2014
Bachelor of Science - Business Marketing
California State University, Los Angeles
Los Angeles, CA05-2018
Skills
- Oversight experience
- Social media marketing
- Point of sale system management
- Customer Support & Client Relations
- Logistics oversight
- Team Leadership & Training
- Process Improvement
- Inventory Management
- Microsoft Office & Excel
- Online transaction systems
- Data Entry & Reporting
- Time & Workflow Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Manager
Lei'd Cookies
03.2023 - Current
Grocery Team Member
Amazon Fresh
07.2020 - 04.2021
Independent Contractor (Rideshare Driver)
Lyft
02.2018 - 06.2023
Computer Lab Assistant
California State University, Los Angeles, IT Dept
08.2014 - 05.2018
Bachelor of Science - Business Administration
Glendale Community College
Bachelor of Science - Business Marketing
California State University, Los Angeles