Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Justin Ray Quidilla

Glendale,CA

Summary

Accomplished Sales Associate Manager at Simply 4 Vapor, adept in customer service and team leadership, significantly enhancing client satisfaction and team performance. Expert in POS operations and interpersonal communications, successfully recruited and trained high-performing teams, optimizing store layout and visual merchandising for peak efficiency.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

The Smoke Shop (Formerly; “The Vape Shop”
Los Angeles
12.2018 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Sales Associate Manager

Simply 4 Vapor
Los Angeles, CA
03.2018 - 12.2018
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Handle employee matters relating to job performance, schedule, grievances, promotions, transfers and terminations.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Recruited, interviewed and hired employees.

Education

Criminal Justice

Pasadena City College
Pasadena, CA

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling
  • POS system operations
  • Strong Communication and Interpersonal Skills

Additional Information

  • Former Social Media Manager for The Vape Shop
  • Freelance Photography
  • Content Creation (YouTube, Twitch, IG, TikTok)

Languages

Tagalog
Limited Working

Timeline

Retail Sales Associate

The Smoke Shop (Formerly; “The Vape Shop”
12.2018 - Current

Sales Associate Manager

Simply 4 Vapor
03.2018 - 12.2018

Criminal Justice

Pasadena City College
Justin Ray Quidilla