Justin T. Williams
Project Manager
Fort Lauderdale
Summary
Resourceful Project Manager with 7 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to schedule and budget, managing corporate and property stakeholders, identifying problems and providing targeted solutions.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Director of Operations Development
Seminole Hard Rock Support Services
10.2022 - Current
- Lead for pre-opening, transition, and renovated casino and hotel projects
- Managed projects of up to 6 billion to build
- Assisted with the management of pre-opening budgets for projects
- Reviewed design and construction drawings to make sure the design was appropriately laid out for operations which could include power, data, office placement, furniture placement, i.e
- Assisted with the hiring of over 1,000 employees for projects
- Created new measures for compendiums to be completed with comparison to other projects to be more efficient
- Established a more streamlined process to create PAR levels based on the history of past projects
- Updated all critical paths to include tags and milestones for better reporting across the company portfolio
Director of Operations Development
Hard Rock International
12.2021 - 10.2022
- Managed projects of $10,000 a key
- Processed OS&E into a central database that could be utilized across departments
- Collaborate with Corporate Support Center Retail Team to ensure a smooth and timely launch of the Rock Shop
- Drove compliance and understanding of the brand identity by leading all hotel/casino brand stakeholders to conform to brand strategy, vision and tools
- Developed and maintain positive relationships with in the business and social community
- Evaluated and adjust the overall guest experience based on interaction with guests, industry trends, corporate initiatives and quality assurance metrics
- Worked with local teams and Corporate Support Center to create back-of-house areas that ensure an amplified employment experience
Operations Development Manager
Hard Rock International
08.2018 - 12.2021
- Lead on two of nine hotel and casino projects with a mix of domestic and international positioning
- Created and/or collaborate on the creation of critical path process for the opening of new casinos utilizing Pacer which is a Project Management tool
- Co-Created Brand SOP’s & Training Guides for hotel operations
- Updated and responsible for Brand Operation Supplies & Equipment
- Participated in a team that created the shell for Opera and HotSOS
- Monitor the opening of hotels/casinos and make recommendations to correct any issues
- Set and monitor success metrics
- Work within budgets and drive programs to maximize return on investments
- Monitor the progression of each functional area to ensure the project is tracking to completion to standard
- Validate all areas of the property prior to opening/rebranding
- Develop action plans for any areas of deficiency
Director of Rooms
Kimpton Glover Park Hotel
07.2017 - 07.2018
- Company Overview: 154 Room Property
- Oversaw the conversion from Opera and assisted with the conversion to IHG
- Appointed the Guest Loyalty Ambassador for the property
- Exceeded the guest signs up for the IHG program during the first quarter
- Assisted with weekly yield meetings to increase RevPar for the property
- Grew a relationship with two targeted business transient accounts and helped foster a personal relationship, which increased the number of nights and rate
- Increased the number of nights from a reoccurring sales account by being flexible by accepting a longer stay pattern for 2 weeks at a discounted rate
- Oversaw the budget for the Front Office and completed Variance Reports to discuss any discrepancies
- Prepared the Uniform Program with the assistance of the Brand Director
- Removed outsourced labor for bellman and the shuttle driver to be replaced with company hires to increase guest satisfaction scores
- Grew our relationship with the Diplomatic community by having the Serbian and Philippian Embassy book with the hotel for extended stays
- 154 Room Property
Director of Rooms
The Darcy Hotel: A Curio Collection by Hilton
03.2017 - 07.2017
- Company Overview: 226 Room Property
- Opened and managed the Front Office and Housekeeping Departments
- Established new contracts with vendors such as valet, mini bar, and security to help stabilize the hotel
- Oversaw 50 associates and managed another director and 3 managers
- Completed and composed a training guide, learning lessons, and SOP’s for both departments
- Undertook training for brand new front desk personnel with informative games, hands on exposure to practice sessions, and a PowerPoint introduction to a life of Front Desk Agent
- Managed and handled the pre-opening and post opening budget which included re-forecasting due to delay in opening
- Created the labor standards for both departments with drivers and measurable metrics
- Initiated a pickup of 20k plus in revenue due to pre-opening of the hotel
- 226 Room Property
Director of Front Office
Kimpton Carlyle Hotel DuPont Circle
03.2016 - 03.2017
- Company Overview: 198 Room Property
- Managed up to 12 associates with 1 Assistant Director
- Started and implemented Front Office initiatives to increase overall scores and employee recognition
- Employee Opinion Survey scores for the Front Desk rose from 93% to 95%
- Increased Customer Scores up from 90% to 93.5% due to hands on training and collaboration
- Efficiency of Front Desk check-in and check-out scores each rose 2% to 95.5%
- Assisted with Yield strategies to help implement rate strategies to maximize revenue and create new packages to promote the hotel
- Provided assistance and was on site person for Embassy’s that wanted to book at the hotel
- Controlled and maintained labor and expense budget for the year
- Coordinated and worked with a third party restaurant on site to improve amenities and hotel/restaurant relationship
- Addressed and counseled employees to make improvements to the operations and to hold everyone accountable
- Coached and trained new employees and employees that were on a work action plan
- 198 Room Property
Front Office Manager
Kimpton Lorien Hotel & Spa
03.2015 - 03.2016
- Company Overview: 107 Room Property
- Improved Check-In & Check-Out Efficiency of the Front Desk score by 3% to a 97%
- Increased overall Kimpton Secret Sauce Score from 93% to 95% to surpass End of Year Goal
- Received 103% on secret shopper for the 4th quarter
- Trained and Mentored 10 associates on property
- Assisted Business Transient Sales by producing and improving accounts such as Raytheon and Aveda
- Prepared staff with all incoming group and VIP’s which included several presidential candidates and Forbes CEO’s
- Achieved the rank of 10 out of 67 Kimpton hotels for overall customer satisfaction score
- Won the Amenity Contest that targets the most loyal members within Kimpton and specialized welcome amenities by collaborating with the restaurant on property
- 107 Room Property
Assistant Front Office Manager
Kimpton Lorien Hotel & Spa
02.2014 - 03.2015
- Company Overview: 107 Room Property
- Managed up to 15 employees from the Guest Service Team
- Increased Kimpton Karma Rewards Recognition Program by 5%
- Assisted Operation Manager with Daily Housekeeping duties
- Integrated new programs such as VIP amenities & employee rewards to further reward member recognition
- Reached #1 on Trip Advisor for the Alexandria area
- 107 Room Property
Education
Bachelor of Science - Hospitality & Tourism Management, Human Resource Management, Entrepreneur, Innovation And Technology Management, Social Change And Leadership
Virginia Polytechnic Institute And State University (Virginia Tech)
Blacksburg, VA 05.2001 - 01.2012
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Project tracking
Project planning and development
Project planning
Project management
Projectopenings
- Guadalajara
- London
- Maldives
- Desaru Coast
- Sacramento (Casino)
- Dublin
- Madrid
- Budapest
- Amsterdam
- Dalian
- Cincinnati (Casino)
- Northern Indiana (Casino)
- Rockford (Casino)
- Bristol (Casino)
- New York
- Marbella
- Deadwood (Casino)
Systemexperience
- Critical Path/Project Management – Pacer (formerly: EHSolution)
- PMS - Opera, OnQ, Marsha, & Eptiome
- CRS – Synxis
- POS – Micros
- Guest Applications - HotSOS, ReviewPro, Medallia, Kipsu, & Guestware
- Others – Microsoft, ADP, Concur, Rizepoint, WorkFront, & WebDam
Timeline
Director of Operations Development
Seminole Hard Rock Support Services
10.2022 - Current
Director of Operations Development
Hard Rock International
12.2021 - 10.2022
Operations Development Manager
Hard Rock International
08.2018 - 12.2021
Director of Rooms
Kimpton Glover Park Hotel
07.2017 - 07.2018
Director of Rooms
The Darcy Hotel: A Curio Collection by Hilton
03.2017 - 07.2017
Director of Front Office
Kimpton Carlyle Hotel DuPont Circle
03.2016 - 03.2017
Front Office Manager
Kimpton Lorien Hotel & Spa
03.2015 - 03.2016
Assistant Front Office Manager
Kimpton Lorien Hotel & Spa
02.2014 - 03.2015
Bachelor of Science - Hospitality & Tourism Management, Human Resource Management, Entrepreneur, Innovation And Technology Management, Social Change And Leadership
Virginia Polytechnic Institute And State University (Virginia Tech)
05.2001 - 01.2012
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