Justis Marciano
Maricopa,AZ
Summary
I pride myself in being a positive, optimistic individual with a strong passion for helping others — whether it's brightening their day with a friendly conversation or assisting them in solving a problem. With a background in customer service and exceptional social and communication skills, I am a motivated and adaptable team player. Always eager to learn and grow, I take pride in continuously improving both professionally and personally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Optima Medical
05.2024 - Current
- Welcomed patients and managed the check-in process, verifying personal and insurance details, updating records, and ensuring accurate documentation
- Developed training materials to help new employees navigate EHR systems and appointment scheduling software.
- Handled daily administrative tasks, including filing, faxing, and scanning medical documents, ensuring organization and accessibility for providers and staff
- Assisted patients with completing medical forms, answering questions, while ensuring strict adherence to HIPAA guidelines and maintaining confidentiality of sensitive information
- Verified patient histories and current information while scheduling follow-up appointments
Bakery Department Manager
Frys Food and Drug
12.2023 - 05.2024
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales
- Developed a high-performing team through training, communication, and performance evaluations, thus employee retention was increased by fostering a positive work environment and addressing any employee concerns promptly
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Barista Shift Lead and Trainer
Starbucks
05.2020 - 12.2023
- Trained and mentored new employees, harboring a positive work environment and ensuring adherence to company policies and standards
- Provided personalized service to customers by addressing individual preferences, dietary restrictions, and special requests, ensuring each customer had a tailored and positive experience
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies
Education
Estheticians License -
Avalon School of Cosmetology
Mesa, AZ07-2022
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2021
Skills
- Multitasking
- Clinical documentation
- Medical office administration
- EHR systems
- Medical terminology
- Team Leadership
- Time Management
- Customer Assistance
- Detail-Oriented
- Data Entry
- Scheduling
- Phone Etiquette
- Communication
- Sanitation Guidelines
- New Hire Training
- Service-Oriented
Certification
- CPR/AED Certified National CPRF foundation
- Barbicide infection control certificate
- Barbicide COVID-19 infection control
Timeline
Medical Receptionist
Optima Medical
05.2024 - Current
Bakery Department Manager
Frys Food and Drug
12.2023 - 05.2024
Barista Shift Lead and Trainer
Starbucks
05.2020 - 12.2023
- CPR/AED Certified National CPRF foundation
- Barbicide infection control certificate
- Barbicide COVID-19 infection control
Estheticians License -
Avalon School of Cosmetology
High School Diploma -
Apache Junction High School
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