Justis Woodcox
Memphis,TN
Summary
Passionate Culinary professional adept at running an efficient and organized kitchen with commitment to nutritious and tasteful dishes. Adept at leadership and motivation with knowledge of sustainability practices and cost-effective vendors and relations
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Representative
UMRF Ventures
Memphis, TN
04.2023 - Current
- Handled customer service issues by providing guidance or escalating for advanced support
- Assisted customers with various types of technical issues via email, live chat and telephone
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Developed and maintained strong relations with customers to meet quality expectations
- Maintained up-to-date case documentation for future reference
- Worked with internal teams to deliver accurate information to customers and service accounts
Internship Student
Angel Street
Memphis, TN
06.2023 - 07.2024
- Worked with teams to support goals and build experience
- Worked well in team environment as well as independently
- Prepared spaces for meetings at request of employer and team leadership
- Supported various program activities, assisting with administrative tasks
- Worked with team members to promote great customer service and pleasant work environment
- Attended and participated in meetings and brainstorming sessions with team members
Restaurant Manager
Waffle House
Memphis, TN
08.2023 - 01.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Served as first point of contact for incoming technical service calls and emails
- Demonstrated advanced product knowledge to solve customer issues
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
Education
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Memphis, TN05-2024
Skills
- Dish preparation
- Meal Preparation
- Team player
- Fast Learner
- Multi-Tasker
- Proactive
- Attentive to Detail
- Problem-Solving
- Effective Customer Communication
- Food Service Operations
Certification
- Social Media Marketing Certification - 2023
- Digital Marketing Certification - 2023
- Digital Advertising Certification - 2023
- Certified Guest Service Professional: Tourism [American Hotel and Lodging Association] - 2022
- AHELI Guest Services gold - 2021
Educationandtraining
Bachelor of Arts, Hospitality And Resort Management, University of Memphis, Memphis, TN, 05/01/24, 3.7, Social Justice and Nonprofits
Honors and Certifications
- Dean's List University of Memphis 2019- 2024 Honors College
- Black Scholars Unlimited
- ETA Sigma Theta Hospitality/ Culinary society
- Safe Serve Certification 2024
- Certification in Social media, email and youtube marketing.
Affiliations
- Alternative Break Experience
- Civic Engagement board
- NAACP
Timeline
Restaurant Manager
Waffle House
08.2023 - 01.2024
Internship Student
Angel Street
06.2023 - 07.2024
Technical Support Representative
UMRF Ventures
04.2023 - Current
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
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