Justlean Lackey-berg

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Performed inventory control, such as counting, and stocking merchandise.
• Assisted customer by locating items, processing payments, and carrying out heavy purchases.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
• Operated POS systems to accurately process customer purchases.
• Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Addressed client inquiries and updated database information.
• Answered phone calls and answered questions from potential customers.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Acted as first point of contact and set appointments for prospective clients.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Worked with multiple screens and programs to resolve customer issues.
• Provided excellent customer service and provided answers to client questions within set standards.
• Utilized inbound and outbound telephone techniques to solidify and build client relationships.
• Adhered to appropriate legal scripting when required.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.
• Followed outlined specifications to implement assembly plans.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Maintained detailed records of production and assembly processes.
• Completed tasks on time to meet quality and safety standards.
• Verified part numbers and placed parts in appropriate shipping containers.
• Troubleshot and resolved mechanical issues that occurred during assembly.

• Completed durable assemblies and subassemblies with hand and power tools.
• Operated hoists, cranes and other heavy machinery to transport materials and parts.
• Completed tasks on time to meet quality and safety standards.
• Followed safety protocols to maintain safe working environment.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Assembled parts correctly according to specifications, reducing quality issues.
• Participated in projects requiring assembly of large and small components.
• Utilized blueprints, schematics and diagrams to accurately complete tasks.