Results-driven operations manager with extensive experience in enhancing business performance and streamlining processes. Proven track record in leadership, strategic planning, and effective problem-solving. Expertise in budget administration, staff training, and procedural oversight to optimize efficiency while aligning operational goals. Strong skills in inventory management, loss prevention, and vendor negotiation drive sustainable business growth.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sherwin-Williams Paint Store
Charlottesville, VA
09.2024 - Current
Supervised daily operations including scheduling shifts, assigning duties.
Maintained up-to-date knowledge of company products and services.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Organized internal processes and strategized operations efficiently.
Cultivate positive rapport with customers across wholesale and retail industries.
Enhanced operational approaches to improve overall revenue performance.
Service Manager
Innovative Refrigeration Systems
Lyndhurst, VA
12.2023 - 07.2024
Manage a multitude of facilities across the country.
Monitor and improve the efficiency of processes, team performance, and customer service.
Direct operations staff by providing guidance, training, and support in order to meet company objectives.
Managed scheduling and led high-level troubleshooting operations.
Oversaw urgent advice provision for all emergency calls during office hours.
Collaborated with field technicians to address refrigeration issues and implement effective solutions.
Operations Manager
Sherwin-Williams
Somerset , NJ
09.2021 - 12.2023
Direct day-to-day operations through implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Provide outstanding customer service to build healthy and long-lasting client relationships.
Communications Technician
Burkholder Communications, Inc.
Ruckersville, VA
01.2012 - 08.2021
Reviewed project drawings to perform installation activities according to specifications.
Collaborated and engineered renovations of buildings with four senior staff members.
Responsible for setting up and terminating various types of communications systems.
Master in all data type wire (cat5e, cat6, coax, 14/2, security door cable, fiber etc.).
Networking background with multiple University contractors.
Education
Bachelor of Science - Mechanical Engineering
Virginia Tech
Blacksburg, VA
05.2021
Skills
Management Skills
Workflow Optimization
Contract Review and Recommendations
Performance Monitoring
Workforce Training
Team Leadership
Logistics Oversight
FInancial and Cash flow Analysis
Inventory Management
Problem Solving
Technical Skills
Highly Knowledgeable in engineering concepts and principle
Proficient in all Microsoft Office programs
Adept at Autodesk Inventor , AutoCAD, SolidWorks, Labview and ANSYS, MATLAB