Justus Ford
Portland
Summary
Dynamic and results-oriented professional with extensive experience in tire installation and customer service, notably at Les Schwab Tires. Demonstrated expertise in tire balancing and exceptional communication skills led to significant improvements in customer satisfaction. Collaborated effectively in team settings, enhancing productivity and safety standards. Proven ability to adapt and excel in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Tire Technician
Les Schwab Tires
11.2024 - Current
Non-Licensed Installer
Stoner Electric
07.2024 - 11.2024
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Tire Technician
Les Schwab Tires
09.2022 - 07.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
Customer Service Representative
Taco Bell
04.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insider
Dominoes Pizza
07.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
GrandView Christian Academy
Beavercreek, OR2023
Skills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Air compressor operation
- Safety procedures
- Torque wrench operation
- Vehicle lifting
- Hydraulic jack usage
- Machinery operation
- Brake system service
- Brake repairs
- Alignment adjustment
- Alignments experience
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Timeline
Tire Technician
Les Schwab Tires
11.2024 - Current
Non-Licensed Installer
Stoner Electric
07.2024 - 11.2024
Tire Technician
Les Schwab Tires
09.2022 - 07.2024
Customer Service Representative
Taco Bell
04.2022 - 09.2022
Insider
Dominoes Pizza
07.2020 - 03.2022
GrandView Christian Academy
Similar Profiles
Kyle PisanoKyle Pisano
Sales and Service at Les Schwab TiresSales and Service at Les Schwab Tires
Ethan MorrisEthan Morris
Shop Assistant at Les Schwab TiresShop Assistant at Les Schwab Tires
Beau VarneyBeau Varney
Shop Technician at Les Schwab TiresShop Technician at Les Schwab Tires