JUSTUS HILL
Olympia
Summary
Proven expertise in team leadership and customer service, emphasizing strong problem-solving capabilities. Background includes managing service environments and enhancing staff collaboration. Committed to analyzing and improving service processes for increased efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lube Technician
Mazda Dealership
Olympia
02.2025 - 07.2025
- Performed oil changes and fluid checks for various Mazda models.
- Inspected vehicles for leaks and wear to ensure safety standards.
- Assisted technicians with vehicle repairs and maintenance tasks as needed.
- Communicated with customers regarding service recommendations and needs.
- Collaborated with team members to improve workflow efficiency in the shop.
Service Manager
Chipotle
Lacey
07.2022 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
- Leading and managing the service department, ensuring efficient work productivity and customer satisfaction.
Crew Member
Panda Express
Harker Heights
03.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Sales Associate
5 Below
Harker Heights
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate in Applied Science (A.A.S.) - Automotive Technology
South Puget Sound Community College
Olympia, WA01.2026
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem solving
- Teamwork and collaboration
- Hardworking and persistent
- Experience in the automotive environment
- Vehicle inspections
Certification
- Mazda certified
Timeline
Lube Technician
Mazda Dealership
02.2025 - 07.2025
Service Manager
Chipotle
07.2022 - 02.2025
Crew Member
Panda Express
03.2022 - 05.2022
Sales Associate
5 Below
10.2021 - 03.2022
Associate in Applied Science (A.A.S.) - Automotive Technology
South Puget Sound Community College
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