Justus Lee-Cato
Fort Hood,TX
Summary
Personable and highly organized Customer Service Professional with extensive experience in fast paced, high-volume service environments. Skilled at building relationships, resolving concerns, and managing multiple priorities with accuracy and empathy. Adept at learning new systems quickly and communicating clearly with customers and internal teams. After dedicating recent years to raising a family, I've found myself thriving in multiple roles and embracing change like never before.
Overview
10
10
years of professional experience
Work History
Financial Service Representative
First Heroes National Bank
2026.03 - Current
- Assisted clients with account inquiries and transaction processing.
- Supported the preparation of financial reports and loan applications.
- Collaborated with team members to enhance customer service experience.
- Worked on assigned tasks using Microsoft Word and Excel. Utilized other Microsoft tools such as, Office and Teams.
Server/Waitress
Buddy's Pizza
2019.06 - 2020.03
- Delivered exceptional customer service in a highdemand environment, ensuring accuracy and positive
interactions with every guest. - Used POS systems to process orders, manage
transactions, and resolve issues promptly. - Built strong rapport with returning customers, creating
trust and loyalty. - Maintained clean, organized workspaces and assisted
teammates to ensure smooth operations.
Server/Waitress
Antonio's Cucina Italiana
2018.05 - 2019.02
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Waitress
Original Pancakes House
2016.12 - 2017.05
- Supported daily operations from opening to closing,
ensuring readiness, organization, and efficiency. - Navigated high-volume traffic while maintaining order
accuracy and delivering excellent service. - Assisted customers with patience and professionalism,
creating a welcoming experience.
Education
High School Diploma -
John F. Kennedy
Taylor, MISkills
- Account maintenance
- Teamwork and collaboration
- Honest and dependable
- Problem-solving
- Verbal and written communication
- Loan applications
Timeline
Financial Service Representative
First Heroes National Bank
2026.03 - Current
Server/Waitress
Buddy's Pizza
2019.06 - 2020.03
Server/Waitress
Antonio's Cucina Italiana
2018.05 - 2019.02
Server/Waitress
Original Pancakes House
2016.12 - 2017.05
High School Diploma -
John F. Kennedy