Losing Myself in a Novel
Justyce Lane
Starkville,MS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Inbound Credit Card Consultant
Concentrix
06.2024 - Current
- Negotiated favorable terms with clients by showcasing the value of diverse credit card options available based on their unique financial needs.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Customer Service Representative I
Noridian Healthcare Solutions
09.2022 - 04.2024
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Live Chat Technical Support Agent
Asurion Insurance Services
05.2021 - 07.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
Technical Support Representative
Continuum GBL Solutions
08.2020 - 05.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Electronic Medical Records Certification - Health Information Management
Ashworth College
Norcross 09.2024 - Current
Skills
- CPT Coding Knowledge
- HIPAA Compliance Knowledge
- Continuous Learning Mindset
- Patient Confidentiality Maintenance
- Adaptability in Technology
- Customer Service
Timeline
Electronic Medical Records Certification - Health Information Management
Ashworth College
09.2024 - Current
Inbound Credit Card Consultant
Concentrix
06.2024 - Current
Customer Service Representative I
Noridian Healthcare Solutions
09.2022 - 04.2024
Live Chat Technical Support Agent
Asurion Insurance Services
05.2021 - 07.2022
Technical Support Representative
Continuum GBL Solutions
08.2020 - 05.2021
Quote
Be less curious about people and more curious about ideas.
Marie Curie
Interests
Spending Time with My Family
Writing my Own Books
Binge-Watching Crime Shows
Shopping
Pampering my Pet Shi Tzu and Tabby Cat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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