Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justyce Ward

Henrico,VA

Summary

Proven track record in enhancing customer loyalty and streamlining online transactions at Bass Pro Shops, showcasing strong problem resolution and Microsoft Excel skills. Excelled in high-stress situations, demonstrating exceptional active listening and critical thinking abilities. Achieved significant improvements in user experience and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bass Pro Shops
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier/Senior Customer Service Representative

Marshalls
02.2019 - 06.2023
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sectary

Mike George Law Firm
09.2017 - 06.2019

~ Answer phone

~ File paperwork into computer

~ Check clients in

~Managed time efficiently in order to complete all tasks within deadlines.

~Strengthened communication skills through regular interactions with others.

Education

Associate of Science - Sonography

Rappahanock Community Collage
Glenns Va
12-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Payment processing

Timeline

Customer Service Representative

Bass Pro Shops
08.2023 - Current

Cashier/Senior Customer Service Representative

Marshalls
02.2019 - 06.2023

Sectary

Mike George Law Firm
09.2017 - 06.2019

Associate of Science - Sonography

Rappahanock Community Collage
Justyce Ward