Justyn McHenry
Elmira
Summary
Dynamic professional with experience as a Correctional Officer at Elmira Correctional Facility, skilled in emergency response and conflict resolution. Proven ability to de-escalate situations and ensure safety of self and teammates. Successfully negotiated payment plans as a Debt Collector, enhancing recovery rates while maintaining regulatory standards. First aid trained and excellent at problem-solving.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Elmira Correctional Facility
06.2019 - 02.2025
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted thorough searches of inmates and facilities to prevent contraband possession.
- Responded to emergencies, employing de-escalation techniques to manage volatile situations effectively.
Debt Collector
Navient
10.2018 - 05.2019
- Managed collections for overdue accounts, ensuring compliance with regulations and company policies.
- Negotiated payment plans, resulting in increased recovery rates for delinquent accounts.
- Analyzed account information to identify trends and potential issues for proactive resolution.
Cable Technician
DC Communications
10.2017 - 09.2018
- Installed cable systems for residential and commercial clients.
- Diagnosed service issues, ensuring timely resolution of technical problems.
- Collaborated with team members to optimize installation processes, enhancing overall efficiency and customer satisfaction.
Education
Associate's Degree - Humanities And Social Sciences
Corning Community College
Corning, NY09-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
Elmira Correctional Facility
06.2019 - 02.2025
Debt Collector
Navient
10.2018 - 05.2019
Cable Technician
DC Communications
10.2017 - 09.2018
Associate's Degree - Humanities And Social Sciences
Corning Community College
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