Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Juvane Hylton

Hollywood,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Unit Secretary

University Of Miami Health System
02.2023 - Current
  • Schedules all types of complex procedures with attention to detail.
  • Obtains pre-authorizations for office visits and procedures as required by insurance companies.
  • Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
  • Ensures documentation is complete to support accurate billing of surgical procedures.
  • Full-Time $36, 540

Virtual Customer Service Representative

The Home Depot
07.2022 - 12.2022
  • Assist members with online orders in regards to activity changes, delivery status, missed deliveries, update payment methods
  • Create fundamental environment with other associates in peer-to-peer support if needed
  • Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
  • Managed roughly 100+ inbound calls per day.
  • Full-Time Salary $35,496

Unit Secretary/Monitor Tech - PRN

HCA Aventura Hospital
11.2019 - 10.2021
  • Administrative and clerical support for leadership team
  • Assigning patients to nurses and techs on the patient bed board.
  • Schedule outpatient procedures for discharged patients and communicating effectively with MD, NP, PA.
  • Provided PRN support as a PBX operator.
  • Manage 200+ calls and directed to appropriate department
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Salary, as needed $31,490

Patient Safety Attendant

HCA Kendall Regional Hospital
10.2020 - 07.2021
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Establishes a safe, risk free patient environment by utilizing knowledge of fall prevention, protocols, infection control, measures and self harm prevention’s. Perform room assessment regularly and after any visitation.
  • CPI certification
  • Part time $15hr

Member Advocate/Complaint and Appeal Analyst

Aetna
10.2018 - 05.2019
  • Provide claim updates to providers, hospitals, and government agencies.
  • Provided outreach for additional information for appeals and grievances.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Documents and tracks contacts with members, providers and plan sponsors.
  • Utilized CRM software to manage client relationships.
  • Manage 100+ inbound and outbound calls per day.
  • Full-Time $43, 808

Secretary II

Jackson Health System- Public Health Trust
03.2016 - 09.2018
  • Efficient scheduling of meetings, appointments, conferences for new hires, and patients for cardiac rehab outpatient clinic appointments.
  • Effective communications with colleagues, doctors, staff, vendors, patients, public in person, and by telephone, or in writing.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Full-Time $36, 292

Debt Collection Specialist

United Collections Bureau
01.2015 - 08.2015
  • Contact consumers to identify barriers preventing payments on disputed accounts
  • Negotiate payment arrangements/solutions to help consumers satisfy outstanding debts
  • Maintain positive, problem-solving approach and positive relationships within teams environment
  • Maintained high volume of calls and met demands of busy and productive group.
  • Manage 200+ inbound and outbound calls per day.
  • Follow HIPAA patient confidentiality compliance laws.
  • Full-Time $25, 056

Technical Support Representative

T-Mobile
03.2014 - 01.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.
  • Demonstrate excellent customer service skills.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Documented support interactions for future reference.
  • Full-Time $22, 968

Education

Bachelor of Science - Health Information Management

Western Governors University
Salt Lake City, UT
12.2023

High school diploma -

Penn Foster High School
Scranton, PA
12.2015

Skills

  • Cybersecurity Fundamentals
  • Medical Billing
  • Appeals & Denials
  • Open Source Experience
  • Programming languages, HTML5, CSS, JavaScript
  • 3M, Allscripts, Cerner, Epic, Meditech, TeleTracking, HillRom, Baxter

Additional Information

  • Authorized to work in the US for any employer

Certification

  • ISC2 CC Cybersecurity - 09/22
  • Coursera Front End Development - 07/22

Timeline

Unit Secretary

University Of Miami Health System
02.2023 - Current

Virtual Customer Service Representative

The Home Depot
07.2022 - 12.2022

Patient Safety Attendant

HCA Kendall Regional Hospital
10.2020 - 07.2021

Unit Secretary/Monitor Tech - PRN

HCA Aventura Hospital
11.2019 - 10.2021

Member Advocate/Complaint and Appeal Analyst

Aetna
10.2018 - 05.2019

Secretary II

Jackson Health System- Public Health Trust
03.2016 - 09.2018

Debt Collection Specialist

United Collections Bureau
01.2015 - 08.2015

Technical Support Representative

T-Mobile
03.2014 - 01.2015

Bachelor of Science - Health Information Management

Western Governors University

High school diploma -

Penn Foster High School

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Juvane Hylton