Juventina Alvarez-Myers
Cantonment,FL
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Los Mariachis Mexican Restaurant. Excelled in money handling and fostering team motivation, leading to a positive work environment and improved financial accuracy. Skilled in staff supervision and customer relations, consistently driving business improvements and operational excellence.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Los Mariachis Mexican Restaurant
07.2007 - 09.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Dent1st
08.1998 - 08.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
GED -
Gwinnett Technical College
Norcross, GA08-1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Operations Management
- Customer rapport
- Customer service and satisfaction
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Los Mariachis Mexican Restaurant
07.2007 - 09.2024
Assistant Manager
Dent1st
08.1998 - 08.2006
GED -
Gwinnett Technical College
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