JUVY MORALES
Denver,CO
Summary
A very organized and systematic individual with an analytic eye for detail. This personal attribute is an enormous asset that will not only be beneficial to the candidate, but more so to the company where she may contribute her skills and abilities. A team player that can deliver work efficiently and still be effective even under pressure. Hard-working and able to work with minimal supervision and a quick study. Has established a very reputable standard and name in terms of generating and or recovering company revenues and excellent customer relations. Honest, trustworthy and capable of handling matters with sincerity and immense responsibility. Practices a high level of diligence and focus and always considers how her work will affect the next step of the process.
Overview
38
38
years of professional experience
1
1
Certification
Work History
SERVICE ASSURANCE TECHNICIAN
STRUCTURE LOADER LEGACY QWEST/CTL /QUANTUM FIBER QWEST/LUMEN INC
05.2022 - Current
QUANTUM FIBER - SUBJECT MATTER EXPERT
LUMEN INC
08.2023 - Current
- Assists outside technicians, engineers and , programmers and other Structure Loaders on facility assignments corrections, updates and maintenance
- Helps navigating systems to make proper updates on customer service facility assignments
- Read and interpret ODiN Load Sheets (OLS), verify/correct/add into Optius/ODiN, EMS,CMS
- Utilizes Sales Force, NDS, Uniqual, NIESL, BLUE MARBLE, Sitetracker as additional systems to support updates and corrections to assigned facilities
- Assists on creating and improving systems and methods processes
- Helps in continuous training of Structure Loaders’ knowledge of updated processes and systems navigation.
SERVICE ASSURANCE TECHNICIAN
SWITCH GROOMING PROJECT
07.2020 - 05.2022
- Switch grooming project is intented to identify switches that are under utilized and to help the company save revenue or expenses by consolidating Switches Infrastructure
- Builds POTS equipment into the SWITCHDB
- Validation of OE’s ( 5ES/DMC), circuits in various systems.( ISDN, SPECIAL ,WATS, TEST and RCF CIRCUITS) Clean up of databases
- Assist in repair process
- Issue/monitor set work orders
- Coordinates and supports Central Office Technicians as needed
- Ensure an available selection of OE’s by conducting inventory audits and load balance activities
- Prepares and maintains timesheets and/or work logs with consideration to criticality and due dates
- Identifies, prioritize and organize work to be performed to work collaboratively in a team environment and to participate in process improvement teams
- Updates multiple systems like MARCH/NMA, TIRKS, LMOS, WEBSOP, CRIS.
SERVICE ASSURANCE TECHNICIAN
12.2015 - 06.2020
VECTORING PROJECT -SUBJECT MATTER EXPERT
07.2016 - 03.2020
- Manages day to day scheduling of work with outside technician and contractor
- Organizes all jobs for all states included in the project
- Find resolution for job fallout
- Coordinates with supervisor, process managers and analyst, engineers and technician for continuous improvement of project workflow and completion
- Delegates and monitor jobs accordingly to meet deadlines
- Responsible for day-to-day support functions within the Structure Load (and LARG) Centers in North American Operations
- Supports functions that entail building and maintaining copper and fiber inventory across a cross-section of Lumen's service areas
- Maintains inventory databases for outside plant facilities
- Read and interpret job prints to build plant inventory into LFACS, SWITCH, EMS, CMS, View 1, NCON
- Work with copper, fiber and integrated digital loop inventory for simple and complex provisioning inventory as based in LFACS and other inventory systems
- Uses Loop Electronic Engineering Packages (LEEP) to build inventory and pre-provision GPON equipment into the network inventory systems
- Builds new equipment such as pair gain systems, GPON, etc into LFACS, SWITCH, and NCON Works closely with outside technicians and engineers during plant construction, verifying accuracy of records and assignments
- Update multiple systems and databases, such as LFACS, Armor, SWITCH, TIRKS, WFMT, NCON, EMS, CMS, OmniVue with fiber inventory and/or copper cable, pair and terminal information upon completion of work orders Helps assigning held orders if needed.
TECHNOLOGIES DATA ANALYST
Qwest Communications
10.2010 - 12.2015
- Performs manual resolution in resolving errors too complex for mechanized systems
- Requires analysis with understanding and knowledge of the transactions to correct data in various computer applications/ software systems including, but not limited to: WFAC, CRIS, SWITCH, LFACS, LMOS, TIRKS, ESS SWITCH, BOSS, SOPAD, SOLAR, RSOLAR, CARS, ALOC, CNUM, DBSync, ERCs, PREDICTOR, WEBSOP, ROMS, CONSULTING PLUS, FACILITY CHECK, WFA, CRIS
- Reviews, updates, corrects and maintains records in the databases due to posting problems from service order processing and/or other database downloads
- Corrects service order errors (e.g., address, location, community rate zone, tax code), requiring the use of multiple systems, so that service orders flow through preventing a delay of customer service and ensuring customer satisfaction
- Communicates with all types of service order issuance groups to resolve billing discrepancies
- Analyzes and interprets cable transfers, line and station transfers and maintenance cuts to perform necessary system updates
- Creates Methods and Procedure process for newly developed web based systems to help in facilitating training of internal customers.
SALES and SERVICE CONSULTANT/ Small Business Accounts
Qwest Communications
12.2004 - 10.2010
SALES and SERVICE CONSULTANT/ Residential Accounts
Qwest Communications
07.2001 - 12.2004
MARKETING COORDINATOR Pricing and Revenue/ Wilkerson Corporation
07.2000 - 05.2001
EVENT COORDINATOR /Marriott Denver
09.1998 - 07.2000
- Overview: Event Booking
Account Manager
Prime Spots, Inc. (Shoemart Inc. Affiliate Company)
01.1993 - 01.1997
- International Location
Assistant Manager- Sales & Marketing
Hotel Las Palmas
01.1986 - 01.1993
- International Location
Education
Bachelors Degree in Hotel and Restaurant Management -
University of Santo Thomas
01.1986
Skills
- Project Management
- Detail Oriented
- MS Office proficient
- Quick Study with New Systems and Processes
- Processes Creation
- Efficient Time Management and Organization
Accomplishments
- Star Awards – Vectoring Project for Colorado and Oregon State February 2017
- New Hire Sales Subject Matter Expert/ Trainer August - October 2009
- Presidents Circle of Excellence 2003
- Commitment to Excellence Awardee
- BRAVO and ENCORE Awards
Certification
TEL 205- Central Office Telecommunications – March 2010
Timeline
QUANTUM FIBER - SUBJECT MATTER EXPERT
LUMEN INC
08.2023 - Current
SERVICE ASSURANCE TECHNICIAN
STRUCTURE LOADER LEGACY QWEST/CTL /QUANTUM FIBER QWEST/LUMEN INC
05.2022 - Current
SERVICE ASSURANCE TECHNICIAN
SWITCH GROOMING PROJECT
07.2020 - 05.2022
VECTORING PROJECT -SUBJECT MATTER EXPERT
07.2016 - 03.2020
SERVICE ASSURANCE TECHNICIAN
12.2015 - 06.2020
TECHNOLOGIES DATA ANALYST
Qwest Communications
10.2010 - 12.2015
SALES and SERVICE CONSULTANT/ Small Business Accounts
Qwest Communications
12.2004 - 10.2010
SALES and SERVICE CONSULTANT/ Residential Accounts
Qwest Communications
07.2001 - 12.2004
MARKETING COORDINATOR Pricing and Revenue/ Wilkerson Corporation
07.2000 - 05.2001
EVENT COORDINATOR /Marriott Denver
09.1998 - 07.2000
Account Manager
Prime Spots, Inc. (Shoemart Inc. Affiliate Company)
01.1993 - 01.1997
Assistant Manager- Sales & Marketing
Hotel Las Palmas
01.1986 - 01.1993
Bachelors Degree in Hotel and Restaurant Management -
University of Santo Thomas
TEL 205- Central Office Telecommunications – March 2010
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