TAALIB ROMANO RICHARDSON
REYNOLDSBURG,Ohio
Summary
To be paired with a company wherein I can excel in all areas, learn new skills to further myself within that company, and be allowed the opportunity to utilize the skills that I have already mastered to the maximum benefit of that company.
Overview
25
25
years of professional experience
Work History
Implementation Specialist
Qwest Communications/Centurylink/Lumen
02.1999 - 11.2023
- Worked National, Wholesale, International, Network and Customer install/change/groom/disconnects of voice, private line, internet, and ethernet circuits
- Created engineering orders in tracking system (CORE)
- Routed various types of circuits (DS1, Point to Point, Frame, Internet Hub) in TIRKS
- Coordinated groom dates with the Install Management Group and set up projects with vendor Project Managers
- Sent Access Service Requests to vendors and monitored progress to order completion
- Notified Sales Reps to inform customers of maintenance
- Coordinated tests and hot cut turn-ups of circuits between our techs and the vendor techs
- Managed orders from creation, to circuit design, to access service request, then from installation to test and turn-up
- Sent cross connect disco orders to IXC`s
Customer Service/Sales
ContactUs Communications
07.2016 - 03.2018
- Answered up to 50 incoming calls a day
- Processed customer and store orders
- Provided pricing, and sizing suggestions
- Responsible for maintaining a high level of professionalism and positive rapport with each caller while resolving complaints and providing appropriate solutions
- Met customer service team sales, personal targets and call handling quotas
- Took the extra mile to provide excellent customer service.
Owner/Masseur/Reflexologist
HAPI Feet Holistic
01.2014 - 07.2016
- Created marketing advertisements through various means including social media to increase awareness of services and boost sales.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Dealt with any issues related to customer service
- Created and maintained customer database, website, and facebook page
- Performed relaxation massage on clients
- Performed reflexology on clients
Fresh Bag Coordinator/Assistant Store Manager
Near East Side Cooperative Market
01.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Rotated produce and displays to feature new products and promotions.
- Managed opening and closing and recommended changes to enhance efficiency of daily activities.
- Maintained email and phone inquiries
- Operated cash register for cash, check, and credit card transactions.
- Initiated and supported community outreach through various means including social media
- Coordinated volunteers and actively participated in logistics pertaining to bag packing
- Created Weekly Fresh Bag Newsletter
Veggie Van Program Manager
Local Matters
03.2012 - 12.2013
- Facilitated Veggie Bag distribution to partnering sites
- Coordinated volunteers and actively participated in logistics pertaining to bag packing
- Prepared weekly Report for Manager
- Created Weekly Veggie Bag Newsletter
- Provided cooking demonstration of weekly recipe
- Identified new sites and maintained relationships with current sites
- Maintained email and phone inquiries
- Initiated and supported community outreach through various means
Education
Certification - Relaxation Massage
INSTITUTE OF HOLISTIC HEALTH CAREERS
Columbus, OH2011
Certification - Elemental Reflexology
INSTITUTE OF HOLISTIC HEALTH CAREERS
Columbus, OH2009
Ameritech/Aldis ASR Training -
Qwest Provisioning University
2000
Some College (No Degree) - Elementary Education
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Columbus Mifflin High School
1989
Skills
- Strong leadership qualities
- Project management and time management
- Exceptional communication and problem-solving skills
- Ability to work well both independently as well as part of a team
- Excellent organizational and multi-tasking skills
- Enthusiastic, creative, and willing to assume increased responsibility
Timeline
Customer Service/Sales
ContactUs Communications
07.2016 - 03.2018
Owner/Masseur/Reflexologist
HAPI Feet Holistic
01.2014 - 07.2016
Fresh Bag Coordinator/Assistant Store Manager
Near East Side Cooperative Market
01.2013 - 02.2014
Veggie Van Program Manager
Local Matters
03.2012 - 12.2013
Implementation Specialist
Qwest Communications/Centurylink/Lumen
02.1999 - 11.2023
Certification - Relaxation Massage
INSTITUTE OF HOLISTIC HEALTH CAREERS
Certification - Elemental Reflexology
INSTITUTE OF HOLISTIC HEALTH CAREERS
Ameritech/Aldis ASR Training -
Qwest Provisioning University
Some College (No Degree) - Elementary Education
University of Cincinnati
High School Diploma -
Columbus Mifflin High School
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