Juwan Banks
Norfolk,VA
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Navy, USN
Norfolk, VA
09.2019 - Current
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Monitored network performance to identify potential issues or security breaches.
- Created and maintained user accounts for new hires or current employees.
- Implemented network security measures such as firewalls and encryption protocols.
- Conducted regular maintenance checks on computers, servers, routers, switches.
System Administrator
Peace Community Center
Tacoma, WA
11.2017 - 07.2021
- Monitored system performance to ensure optimal operations and identified potential issues.
- Resolved complex technical problems within established service level agreements.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Assisted in the development of disaster recovery plans for different systems and networks.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
Education
Associate of Arts - Information Technology
Tacoma Community College
Tacoma, WA01-2026
Skills
- End-user support
- Local Area Network Protocols
- Software Updates
- Hardware installations
- Document Review
- Information Security
- Company policy adherence
- Permissions management
- IT service management
- Maintenance Supervision
Certification
- Comptia Security Plus
- EPO and HBSS certified
- Workcenter Supervisor
Accomplishments
- Leading Petty Officer at sea and in port for the duration of two years.
Timeline
Information Technology Specialist
United States Navy, USN
09.2019 - Current
System Administrator
Peace Community Center
11.2017 - 07.2021
Associate of Arts - Information Technology
Tacoma Community College