JUWAN GWINN
Carlisle,PA
Summary
Hardworking High School graduate with proven history of positive customer feedback for exceptional service. Skilled in organizing and transporting customer purchases to promote safety and convenience. Approachable and friendly individual, always willing to assist customers.
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Ground
11.2023 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Senior Guest Advisor
GameStop
09.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Commissary Bagger
Commissary
07.2022 - 07.2023
- Worked together with cashiers to guarantee customer satisfaction
- Retrieved grocery carts and baskets from lot and various site locations
- Assisted customers by escorting and placing grocery bags in vehicles
- Communicated with cashiers and customers to learn about bagging needs
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading
- Assisted with maintaining clean and organized store appearance.
Education
High School Diploma -
Lakes High School
Lakewood, WA06.2023
Skills
- Team Contribution
- Customer Needs Assessments
- Effective Multitasking
- Guest Communication
- Conflict Resolution
- Customer Assistance
- Bagging and Packaging
- Warehouse Safety
- Heavy Lifting
- Cash Handling
- Reliability and punctuality
- Customer Relations
Timeline
Package Handler
Fed Ex Ground
11.2023 - 06.2024
Senior Guest Advisor
GameStop
09.2023 - 11.2023
Commissary Bagger
Commissary
07.2022 - 07.2023
High School Diploma -
Lakes High School