JUWERIO ABDALLA
Preferred Home Choice
Minneapolis,MN
9
years of professional experience
Coordinated personal care security supervision, customer service interactions, dispatch scheduling, and office administrative tasks using strong communication, multitasking, time management, and computer skills.
Work History
PCA (Personal Care Assistant)
- Provide daily support and personal care services to clients based on their individual needs.
- Support clients with medication-related needs and help keep medication routines organized.
- Coordinate and help manage client appointments and provide reminders as needed.
- Make daily phone calls to clients and communicate with them about appointments, needs, and services.
- Maintain professional, patient, and respectful communication while supporting client well-being.
- Recent
Security Supervisor
5 Years 4 Months- Supervised security team operations, property entrances and exits, and employee safety.
- Recorded required information for incident reports and maintained files.
- Led daily meetings, prepared schedules, and assigned agents to posts.
- Monitored surveillance cameras and patrolled property to help maintain a safe environment.
- Communicated with customers and agents by phone and email.
- Provided biweekly training to new and existing agents.
- Used Excel and computer programs for reporting and daily operations.
- Contributed to on-call duties and security team leadership.
IHSS Provider
1 Year 3 Months- Assisted clients with daily errands, including medical appointments, pharmacy visits, and grocery shopping.
- Provided mental health support and companionship, including walks to improve mood.
- Ensured clients had the emotional support and presence they needed throughout their daily routines.
Pharmacy Technician
1 Year 4 Months- Processed prescriptions accurately using pharmacy systems and verified patient information for pharmacist review.
- Entered prescription data, insurance details, and refill requests while maintaining HIPAA compliance.
- Assisted customers with pickup, payments, and medication questions in fast-paced pharmacy environment.
- Managed inventory counts, stocked medications, and removed expired products from shelves.
- Resolved insurance claim issues and coordinated prior authorization follow-up with patients and providers.
- Prepared medication orders, labeled containers, and organized will-call bins for efficient retrieval.
Office Assistant
1 Month- Answered phone calls, welcomed visitors, and directed questions to appropriate staff.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Supported hiring of potential employees and contacted clients to check service satisfaction.
- Handled DHS calls, payroll tasks, Excel spreadsheets, and computer-based office work.
Dispatcher
2 Years- Scheduled loads based on priority and available equipment.
- Monitored dispatch activity and adjusted priorities based on caller needs.
- Used software, GPS, traffic, and weather information to plan and adjust routes.
- Managed daily delivery and work schedules to maximize coverage.
- Reported delays, accidents, and transportation issues and communicated updates to drivers and customers.
Customer Service Representative
2 Years 3 Months- Provided frontline customer support by phone and email.
- Resolved product and service issues while maintaining high customer satisfaction.
- Handled complaints professionally and remained calm in stressful situations.
- Processed money orders and supported basic business operations.
Security Guard
11 Months- Inspected buildings and patrolled property to protect personnel and premises.
- Enforced company rules, policies, regulations, and posted security orders.
- Investigated reported incidents and reported safety hazards.
- Verified photo IDs and tickets, guarded restricted areas, and prevented unauthorized entry.
Education
Associate of Science - Biology
Expected
Pharmacy Technician - Pharmacy Technology
Skills
Supported personal care needs.
Assisted with medication administration.
Managed daily operations.
Led security team activities.
Handled multiple tasks at once.
Answered phone calls and routed inquiries.
Read and wrote English.
Read and wrote Somali.
Communicated with clients clearly.
Scheduled appointments and follow-ups.
Responded to urgent situations.
Delivered customer service.
Used Excel and computer systems.
Communicated effectively.
Read
wrote and speak Swahili.
Timeline
IHSS Provider
Companion Homes
01.2024 - 04.2025Read More
Office Assistant
Ultimate Home Healthcare Inc.
06.2023 - 07.2023Read More
Pharmacy Technician
Walgreens
10.2022 - 02.2024Read More
Dispatcher
Shombe Logistics
04.2021 - 04.2023Read More
Security Supervisor
Global Elite Group
04.2020 - 08.2025Read More
Security Guard
Delta Global Services
05.2019 - 04.2020Read More
Customer Service Representative
Walmart.com
02.2018 - 05.2020Read More
PCA (Personal Care Assistant)
Preferred Home Choice
CurrentRead More
Minneapolis Community and Technical College
Associate of Science from Biology
Read More
Minneapolis Community and Technical College
Pharmacy Technician from Pharmacy Technology
Read More