Qualified Resident Services Coordinator with background in providing comprehensive support to residents and enhancing community engagement. Successfully facilitated various programs and services aimed at improving resident satisfaction. Demonstrated expertise in conflict resolution and resource coordination.
Established weekly office hours for walk-in information and referral requests for resources and social services to ensure health and housing stability.
Planned on-site resource linkage programming, such as resource events, workshops, classes, and other educational and supportive services provided by partner organizations. These resources looked like support with applying for utility assistance, rental assistance, access to child care and supplies, access to English Classes, transportation services, civic engagement, health and wellness.
Built, connected and maintained partnerships and networks with relevant services providers, community and religious organizations, business and educational institutions.
Designed and coordinated logistics for on-site community building events for residents that were culturally competent and accessible for all residents.
Responsible for resource information research and compilation in preparation for office hours, program events, resident referral inquiries, and to share with staff.
Created, distributed, and displayed relevant and timely resource information for the whole resident community and perform outreach.
Assist residents in Health Service Coordination through acquisition of health care, accessing health or wellness entitlements such as Medical or Medical as well as other local or state subsidy supports including housing vouchers.
Conduct home visits and well-being checks to older residents and residents with disabilities to ensure their well-being and provide tailored appropriate resources and personal support.
Coordinated outreach, education, resource navigation, and community engagement to support independent living for residents in senior housing
Leverage agency database to track Resident Engagements, including progress notes, care plans, referrals, and follow-up dates
Organized community events such as; Health Fairs, Community Safety Meetings, Art workshops, and farmers markets
Assist residents in planning social and educational activities and events for the community as will as facilitate resident council meetings
• Served over 200 residents by curating programming including Health & Wellness, Financial Literacy, Community Engagement, Out of School Time and Housing Stability.
• Established and maintained partnerships with relevant organizations and individuals, with an emphasis on providing on-site services/ resources such as rental assistance, eviction coaching, and employment
• Developed and maintained a comprehensive list of available community resources (employment, education, social services, rental assistance programs, etc.) for residents.
• Develop and provide weekly Work Readiness Training, Health & Wellness workshops, and Financial Literacy classes for residents to promote self-sufficiency and economic empowerment.
• Operate Homework Help club for children, as well as facilitate community events such as Annual Back to School Drive, Annual Health Fairs, and Resource Fairs.
• Interview, supervise, train, direct volunteers, and interns with tasks to support Resident Services.
• Create monthly newsletter/calendar as well as flyers and distribute personally to residents and community partners.
• Active member on MHN's Racial Equity Planning Committee and participated in the implementation of policy changes.
Provided case management assistance to individual families referred by the school district for additional support in navigating the new education system
Co-led social/emotional workshops for newly resettled refugees in South King County
Advocated for language accessibility in print materials for Youth Program Services refugee youth and families
Created an invaluable resource list of services within a specific geographical area (Auburn/Kent) that families would be eligible for
Co-lead IRC Youth Futures Program which helps immigrant/refugee youth with their High School and Beyond Plan and explore leadership, college exploration, career exploration and job readiness