Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juweriya Idris

Seattle,WA

Summary

Qualified Resident Services Coordinator with background in providing comprehensive support to residents and enhancing community engagement. Successfully facilitated various programs and services aimed at improving resident satisfaction. Demonstrated expertise in conflict resolution and resource coordination.

Overview

8
8
years of professional experience

Work History

Resident Services Coordinator

Mt Baker Housing Association
02.2023 - 10.2024

Established weekly office hours for walk-in information and referral requests for resources and social services to ensure health and housing stability.

Planned on-site resource linkage programming, such as resource events, workshops, classes, and other educational and supportive services provided by partner organizations. These resources looked like support with applying for utility assistance, rental assistance, access to child care and supplies, access to English Classes, transportation services, civic engagement, health and wellness.

Built, connected and maintained partnerships and networks with relevant services providers, community and religious organizations, business and educational institutions.

Designed and coordinated logistics for on-site community building events for residents that were culturally competent and accessible for all residents.

Responsible for resource information research and compilation in preparation for office hours, program events, resident referral inquiries, and to share with staff.

Created, distributed, and displayed relevant and timely resource information for the whole resident community and perform outreach.

Resident Services Coordinator

Community Life Foundation
06.2021 - 02.2023

Assist residents in Health Service Coordination through acquisition of health care, accessing health or wellness entitlements such as Medical or Medical as well as other local or state subsidy supports including housing vouchers.
Conduct home visits and well-being checks to older residents and residents with disabilities to ensure their well-being and provide tailored appropriate resources and personal support.

Coordinated outreach, education, resource navigation, and community engagement to support independent living for residents in senior housing

Leverage agency database to track Resident Engagements, including progress notes, care plans, referrals, and follow-up dates

Organized community events such as; Health Fairs, Community Safety Meetings, Art workshops, and farmers markets

Assist residents in planning social and educational activities and events for the community as will as facilitate resident council meetings

Resident Services Coordinator

Mercy Housing
06.2018 - 06.2021

• Served over 200 residents by curating programming including Health & Wellness, Financial Literacy, Community Engagement, Out of School Time and Housing Stability.
• Established and maintained partnerships with relevant organizations and individuals, with an emphasis on providing on-site services/ resources such as rental assistance, eviction coaching, and employment
• Developed and maintained a comprehensive list of available community resources (employment, education, social services, rental assistance programs, etc.) for residents.
• Develop and provide weekly Work Readiness Training, Health & Wellness workshops, and Financial Literacy classes for residents to promote self-sufficiency and economic empowerment.
• Operate Homework Help club for children, as well as facilitate community events such as Annual Back to School Drive, Annual Health Fairs, and Resource Fairs.
• Interview, supervise, train, direct volunteers, and interns with tasks to support Resident Services.
• Create monthly newsletter/calendar as well as flyers and distribute personally to residents and community partners.
• Active member on MHN's Racial Equity Planning Committee and participated in the implementation of policy changes.

Family Support Specialist

Voices of Tomorrow
09.2016 - 06.2018
  • Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Organizes and conducts ongoing recruitment to ensure full enrollment in the ECEAP site.
  • Design and implement family engagement programs, workshops, and events.
  • Partner with teachers, administrators, and community organizations to create a supportive environment for students and families.
  • Advocate for families need to ensure their voices are heard in educational planning.
  • Identify and connect families to resources in the general Seattle area

Youth Program Intern

International Rescue Committee, IRC
08.2016 - 02.2017

Provided case management assistance to individual families referred by the school district for additional support in navigating the new education system

Co-led social/emotional workshops for newly resettled refugees in South King County

Advocated for language accessibility in print materials for Youth Program Services refugee youth and families

Created an invaluable resource list of services within a specific geographical area (Auburn/Kent) that families would be eligible for

Co-lead IRC Youth Futures Program which helps immigrant/refugee youth with their High School and Beyond Plan and explore leadership, college exploration, career exploration and job readiness

Education

Bachelor of Arts - Public Health

University of Washington
Seattle, WA
06-2017

Skills

  • Community Engagement and outreach
  • Budget management
  • System Building
  • Communication and interpersonal skills
  • Teamwork and collaboration
  • Cultural competence
  • Strategic Planning
  • Strong verbal, written, and listening skills
  • Proficiency in Microsoft Word, Excel and Outlook

Languages

somali
Native or Bilingual

Timeline

Resident Services Coordinator

Mt Baker Housing Association
02.2023 - 10.2024

Resident Services Coordinator

Community Life Foundation
06.2021 - 02.2023

Resident Services Coordinator

Mercy Housing
06.2018 - 06.2021

Family Support Specialist

Voices of Tomorrow
09.2016 - 06.2018

Youth Program Intern

International Rescue Committee, IRC
08.2016 - 02.2017

Bachelor of Arts - Public Health

University of Washington
Juweriya Idris