Suzanne Eykholt
Austin,TX
Summary
Lead Patient Care Coordinator offering two years of healthcare experience. Well-developed program management and administration skills. Adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Well-qualified healthcare professional with management experience. Able to work in high stress environments. Excellent relationship-building, prioritization and time management skills.
Overview
5
5
years of professional experience
Work History
Lead Patient Care Specialist
Mt. Baker Planned Parenthood
Bellingham, WA
06.2020 - 06.2022
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated community resources for patients.
- Managed and maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Bartender and Server
The Loft Restaurant
Bellingham, WA
01.2022 - 05.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bartender and Server
Hotel Bellwether
Bellingham, WA
04.2019 - 12.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
Hotline and Shelter Advocate
Skagit Domestic Violence & Sexual Assault Services
Mount Vernon, WA
02.2020 - 08.2021
- Managed required paperwork to help individuals sign up for Agency services.
- Conducted pre-screening activities to help determine eligibility for Shelter.
- Demonstrated respect with a client centered approach.
Education
Bachelor of Arts - Sociology
Western Washington University
Bellingham, WA03.2020
Skills
- Insurance Verification
- Complex Problem-Solving
- Database Search and Data Entry Skills
- Providing Information and Resources
- Database Coordination
- Caring and Empathetic
- New Hire Training
- Patient Follow-Up
- Attention to Detail
Timeline
Bartender and Server
The Loft Restaurant
01.2022 - 05.2022
Lead Patient Care Specialist
Mt. Baker Planned Parenthood
06.2020 - 06.2022
Hotline and Shelter Advocate
Skagit Domestic Violence & Sexual Assault Services
02.2020 - 08.2021
Bartender and Server
Hotel Bellwether
04.2019 - 12.2020
Bachelor of Arts - Sociology
Western Washington University
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