Katie Etherton
Lebanon Junction,KY
Summary
Proactive Lead Patient Care Specialist and Front Office Specialist with extensive experience in managing front office operations and ensuring compliance with HIPAA regulations. Skilled in patient scheduling, insurance verification, and documentation with a strong focus on patient confidentiality and exceptional customer service. Proven ability to adapt to new software and office procedures effectively.
Overview
2
2
years of professional experience
Work History
Lead Patient Care Specialist
Fast Pace Urgent Care
08.2023 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Collected deductibles and copays to post money to patient accounts.
- Monitored supply inventory levels, ordering necessary items in a timely manner to prevent operational delays or disruptions.
Front Office Specialist
Healthy Eyes Optometry
04.2022 - 08.2023
- Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Facilitated swift insurance verification processes, accurately submitting claims on behalf of patients.
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Assisted in resolving billing discrepancies promptly, liaising between patients, insurance companies, and optometrists to achieve timely resolution of issues raised by either party.
Education
No Degree - Medical Billing
ATA College
Louisville, KY05.2026
High School Diploma -
Riverview High School
Shepherdsville, KY05.2010
Skills
- Patient confidentiality
- Medical terminology knowledge
- Healthcare software expertise
- Documentation proficiency
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- CPR Certification
- HIPAA Compliance
- Adaptability and Flexibility
- Insurance Coverage Verification
- Eligibility Determination
Timeline
Lead Patient Care Specialist
Fast Pace Urgent Care
08.2023 - Current
Front Office Specialist
Healthy Eyes Optometry
04.2022 - 08.2023
No Degree - Medical Billing
ATA College
High School Diploma -
Riverview High School
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