J Veronica Leon
Think Restoration LLC
Windermere,FL
1
Certification
21
years of professional experience
Detail-oriented & dependable team player with strong organizational skills and positive attitude. Able to handle multiple projects simultaneously with a high degree of accuracy. Diligent in building and retaining accounts by providing exceptional customer service.
Work History
Small Business Owner
2 Years 8 Months- Oversaw budgets, invoices, and expense tracking to maintain financial accuracy.
- Promoted business through social media to generate leads and enhance brand visibility.
- Participated in business events, conferences, and trade shows to showcase products and build relationships with business owners and potential clients.
- Resolved customer concerns and provided clear communication throughout project delivery.
- Coordinated subcontractors, vendors, and crews to support efficient job scheduling.
Event Sales Manager
1 Year 4 Months- Negotiated group and catering contracts to maximize revenue and secure profitable event business.
- Performed site tours for potential clients.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Made formal introductions and ensured proper hand-off of event details and materials to banquet staff.
- Ensured timely resolution of any arising issues during event's planning or execution stages.
- Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.
- Worked closely with Food and Beverage team in creation of new menus, special events and service standards.
- Attended networking events to build relationships and identify potential clients.
Sales & Catering Coordinator
2 Years 1 Month- Coordinated banquet event orders, ensuring accurate event details across catering, culinary, and banquet teams.
- Handled incoming phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Entered rooming lists and maintained room blocks.
- Collaborated with sales and operations teams to resolve last-minute event changes efficiently.
- Monitored event readiness, verifying presentation standards and service flow before guest arrival.
- Increased repeat business through strong relationship-building with clients and vendors.
Sales & Catering Coordinator
6 Months- Handled incoming company phone calls, addressing customer needs and concerns to enhance retention and satisfaction.
- Facilitated site visits for prospective clients, highlighting key features and benefits of hotel offerings.
- Processed contracts promptly, ensuring timely execution to support client agreements.
- Managed client communications to confirm menus, timelines, and service expectations.
- Scheduled event logistics, aligning room setups, equipment needs, and staffing requirements.
- Ensured seamless execution of events with diligent planning and attention to detail.
Office Manager
2 Years 9 Months- Managed accounts payable (A/P), accounts receivable (A/R), and payroll functions to ensure timely financial operations
- Verified accuracy of cash drawer, petty cash, and all deposits daily
- Maintained comprehensive employee, customer, and vendor files for efficient information retrieval
- Handled customer issues providing excellent customer service
- Oversaw inventory levels and facilitated purchasing of products.
- Trained new employees on product knowledge and service standards to enhance customer interactions
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Resolved day-to-day administrative issues quickly, ensuring reliable support across departments.
Store Manager
3 Years 4 Months- Directed daily store operations, maintaining service standards, product quality, and efficient workflow.
- Hired and trained staff.
- Created weekly staff schedules and processed payroll for timely employee compensation.
- Promoted guest satisfaction for steady and repeated business.
- Monitored inventory, reordered supplies, and reduced stock shortages through proactive controls.
- Enforced food safety, cleanliness, and cash-handling procedures across shifts.
Explorer Sales Rep
1 Year 9 Months- Presented non-purchasing guests with the opportunity to purchase the Vacation Explorer package to experience Starwood Vacation Ownership prior to purchasing.
- Built lasting relationships with clients through excellent customer service, resulting in repeat business and referrals.
- Fostered positive work environment among colleagues by sharing best practices and offering support, strengthening team collaboration.
Education
AA in Hospitality Management - Hospitality Administration And Management
Skills
Excellent selling capability & customer service
Relationship Building & Customer Retention
Ability to communicate clearly and openly in all interactions (verbal & written)
Planning and Execution
Teamwork and Collaboration
Knowledge of hotel property systems: OnQ
Delphi
Proficient in Microsoft Office
Bilingual in English and Spanish (native speaker)
Certification
Florida Real Estate License SL3502509
Notary Public State of Florida Commission#461791
Timeline
Small Business Owner
Think Restoration LLC
04.2022 - 12.2024Read More
Event Sales Manager
Juniper Hotel Cupertino, Curio Collection by Hilton
06.2019 - 10.2020Read More
Sales & Catering Coordinator
DoubleTree Hilton Pruneyard Plaza
05.2017 - 06.2019Read More
Sales & Catering Coordinator
Hilton Garden Inn
10.2016 - 04.2017Read More
Office Manager
KitchenTown
01.2014 - 10.2016Read More
Store Manager
Coffee Max
04.2009 - 08.2012Read More
Explorer Sales Rep
Starwood Vacation Ownership
04.2004 - 01.2006Read More
Escuela Panamericana De Hoteleria
AA in Hospitality Management from Hospitality Administration And Management
Read More