Jvone Price
Lake City,FL
Summary
Dynamic IT Specialist with a proven track record at the Army, excelling in IT troubleshooting and information security. Enhanced system efficiency through strategic upgrades and provided exceptional customer service, fostering collaboration across departments. Skilled in training and empowering employees, ensuring a competent workforce ready to tackle technological challenges.
Overview
6
6
years of professional experience
Work History
IT Specialist
Army
Hawaii
06.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across the organization.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Education
Flagler Palm Coast High School
Palm Coast, FLSkills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Strength training
- Group instruction
- Fitness assessments
- Functional training
- Injury prevention
- Behavior observation
- Suicide prevention
- Patient safety management
- Behavioral management
Timeline
IT Specialist
Army
06.2019 - Current
Flagler Palm Coast High School