JW Robinson
Quality Assurance Practice Lead
Missoula,MT
Summary
Accomplished Quality Assurance Practice Lead at Cognizant, adept in organizational development and teamwork. Spearheaded large enterprise client implementations, enhancing process efficiency and fostering professional growth among team members. Excelled in training and mentoring, with a proven track record of improving team performance and collaboration.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Quality Assurance Practice Lead
Cognizant
04.2024 - Current
- Mentored four team leads and 16 team members, providing guidance on best practices and processes.
- Point of contact for project or internal team escalations. Gathered information from all parties and provided next steps to resolve escalations.
- Facilitated knowledge sharing within team through recurring office hour sessions, community of practice events, and weekly QA Lead calls.
- Quality Assurance Program Lead for large enterprise client implementations. Led team of six Quality Assurance resources and provided functional testing, smoke testing, and regression testing support when needed.
- Led team of professionals to achieve practice goals, fostering collaboration and continuous professional development.
- Collaborated with cross-functional teams to develop integrated solutions that addressed complex client challenges effectively.
- Mentored junior team members, providing guidance on best practices, industry trends, and career development opportunities
Quality Assurance Team Lead
Cognizant
01.2019 - 03.2024
- Mentored six junior team members, improving their technical skills and overall performance. Provided twice a year assessments of team members' performance.
- Executed functional testing, smoke testing, and regression testing as part of a product implementation.
- Collaborated with cross-functional teams to identify software defects and provide feasible solutions.
- Established strong relationships with stakeholders to facilitate collaboration and open communication throughout the development process.
- Escalation point of contact when QA Practice Lead was out of the office.
- Facilitated QA Team Lead call to ensure team was aligned to business goals and objectives.
Quality Assurance Analyst
Cognizant
06.2017 - 12.2018
- Executed functional, regression, and smoke testing for client implementations.
- Documented test cases and reported findings from testing using Testrail, Azure DevOps, and JIRA
- Utilized Gherkin language to create test cases based on client user stories and requirements
- Created Quality Assurance Documents related to internal initiatives and client implementations (QA Career Assessment tool, QA Test Strategy, User Acceptance Testing Cutover plan)
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Education
Bachelor of Science - Chemistry
College of Idaho
Caldwell, ID 08.1996 - 06.2000
Skills
Organizational Development
Teamwork and Collaboration
Effective Communication
Training and mentoring
Performance monitoring
Task Prioritization
Quality Assurance Documentation
Test case documentation
Software Development Lifecycle (SDLC) documentation
Certification
Salesforce Associate Certification
Timeline
Salesforce Associate Certification
12-2024
Billing Platform Pro Partner Level 2
06-2024
Quality Assurance Practice Lead
Cognizant
04.2024 - Current
Quality Assurance Team Lead
Cognizant
01.2019 - 03.2024
Quality Assurance Analyst
Cognizant
06.2017 - 12.2018
Bachelor of Science - Chemistry
College of Idaho
08.1996 - 06.2000
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