Regina Osnoe
Clifton,ME
Summary
Dynamic Quality and Assurance Training Director at Patient Funding Alternatives, adept at enhancing employee engagement through innovative e-learning strategies and effective coaching. Successfully streamlined onboarding processes, improving integration for over 50 new hires annually. Recognized for strong problem-solving abilities and a commitment to organizational development, fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
Work History
Quality and Assurance Training Director
Patient Funding Alternatives
01.2025 - Current
- Assisted in developing training materials for onboarding programs.
- Supported training sessions and maintaining schedules.
- Learned to utilize tracking employee progress.
- Collaborated with team members to gather feedback on training effectiveness.
- Conducted research on best practices in employee development strategies.
- Prepared reports summarizing participant performance and engagement levels.
- Participated in team meetings to discuss training goals and initiatives.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
- Coordinated cross-functional efforts to address unique challenges faced by different departments through tailored training solutions.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Managed new employee orientation training process for more than 50 employees each year.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Patient Helper/Enrollment Coordinator
Patient Funding Alternatives
04.2022 - 01.2025
- Assisted patients in navigating funding options and completing necessary documentation
- Coordinated communication between patients and other teams to streamline approval processes
- Maintained accurate records of patient interactions and funding status updates
- Supported team efforts to improve workflow efficiency in processing applications
- Conducted follow-ups with patients to ensure satisfaction and address concerns promptly
- Collaborated with cross-functional teams to identify areas for process improvement
- Followed supervisor instructions to complete tasks on time.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Participated in training sessions to enhance skills and knowledge.
Patient Advocate Trainer
Penobscot Community Health Center
08.2012 - 04.2022
- Held positions as Account Collection Specialist, HIM Tech, Patient Advocate Supervisor, Revenue Cycle Specialist and Patient Advocate Trainer
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Health Information Technology
University of Maine
Orono, MESkills
- E-learning strategies
- Team management
- Leadership development
- Virtual training
- Coaching
- Mentoring
- Organizational development
- Training delivery
- Technical training
- Soft skills training
- Curriculum design
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Detail-oriented
Timeline
Quality and Assurance Training Director
Patient Funding Alternatives
01.2025 - Current
Patient Helper/Enrollment Coordinator
Patient Funding Alternatives
04.2022 - 01.2025
Patient Advocate Trainer
Penobscot Community Health Center
08.2012 - 04.2022
Associate of Science - Health Information Technology
University of Maine