Jwana Harfouch
W. Sacramento,USA
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
26
26
years of professional experience
Work History
Lease-Up Manager Agent
Mutual Housing Management
Sacramento, CA
04.2023 - 12.2023
- Coordinated and executed the lease-up process, ensuring timely leasing within budget constraints
- Managed day-to-day operations, including staff coordination and compliance with HUD, Tax Credit, and investor requirements
- Developed marketing materials and oversaw financial management for new and rehabbed properties
- Conducted community meetings, managed applicant certification, and facilitated property setup in Yardi
- Administered financials associated with management expenses to achieve budget goals
- Provided internal reporting to Development and Social Services Departments and to investors/regulatory agencies
- Participated in weekly development/project/lease-up watchlist meetings, reporting progress and updates
- Supported property management leadership, compliance, and asset management staff on special projects
- Assisted in interviewing, hiring, training, and supervising employees
Multi-housing Programs - Property Manager
Cesar Chavez Foundation
San Francisco, CA
01.2019 - 01.2023
- Managed Project-based Sec-8 and TAX Credit Property operations, including recertifications and compliance reporting
- Supervised and trained team members, maintained waitlists, and managed financial processes
- Worked closely with Maintenance team to ensure physical property is safe and sanitary
- Handled tenant relations, ensuring fair housing compliance and resolving conflicts
- Built and maintained safe and sanitary community and designed monthly Newsletter and community events
- Ran periodic EIV reporting and completed analysis charts and reconciled income discrepancies and repayment agreement
- Prepared, lead and successfully passed REAC Inspections and other stakeholders’ inspections
Linguistic Translator
Global Heritage Funds Organization
San Francisco, CA
01.2018 - 01.2019
- Company Overview: It is an international nonprofit organization dedicated to the sustainable preservation of world heritage sites in areas of economic need
- My role was translating official materials from Arabic to English and English to Arabic for the Global Heritage Funds Org
- It is an international nonprofit organization dedicated to the sustainable preservation of world heritage sites in areas of economic need
Resident Manager, LIHTC
Bridge Housing
San Jose, CA
01.2013 - 01.2018
- Marketed and leased apartments, managed vendor contracts, and coordinated maintenance
- Ensured compliance with fair housing laws and maintained accurate records in Yardi
- Prepared vacant units for rental, including renovation management
- Collected bids and negotiated service contracts, procuring all necessary building supplies
- Managed maintenance staff, and vendor relationships
- Organized weekly social/art activities for residents and schedule four major events a year
- Responded to afterhours emergency calls and allocated responsibilities accordingly
- Conducted periodic physical inspections and generated necessary reports
Field Coordinator
San Francisco Sheriff’s Campaign
San Francisco, CA
01.2011 - 01.2012
- Responsible for all designated field organizational campaign goals
- Networked with social and political organizations and unions to collaborate efforts including mailing correspondence with campaign donors and supporters (soliciting event invitations and correspondence)
- Assisted in maintaining candidate events schedule and updated staff shared event's calendar
- Co-designed promotional materials (banners, bumper stickers, pins) and visual events
- Co-organized and implemented fundraising events (dinners, mail and phone donations)
- Recruited and coordinated volunteers' activities such as door to door campaigning
Project Manager / Business Development
SIMA
Baghdad, Iraq
01.2010 - 01.2011
- Worked with development team on conducting business analysis and marketing research
- Conducted marketing research and identified consumer needs and product demands
- Managed materials and marketing campaigns
- Negotiated deals for a direct sales agency
- Provided training to marketing and sales teams
- Planned and executed digital marketing strategies
- Translated promotional material and periodically updated company public communiques
- Prepared for and represented company in international conferences and galas
Program Manager
Welfare Association Youth Program
Lebanon
01.2008 - 01.2010
- Developed and implemented a philanthropic youth program, including fundraising and volunteer recruitment
- Successfully obtained endorsement of the program from internationally acclaimed philanthropists such as artists, influential entities and human right activists
- Created a fundraising plan for the WAY program Pilot Project which resulted in generating full coverage of the project cost and funding two small youth projects for the following 12 months
- Contracted and trained staff and volunteers to co-implement educations and cultural community events
- Responsible for all procurement including travel booking, lodging and venue reservations for participants
- Developed one-year and five-year strategic plans to ensure the longevity of WAY program
- Created a Program Event Manual, database and templates for future program managers
Multi-Housing Programs – Senior Roving Manager
Mercy Housing California
USA
01.2002 - 01.2007
- Led marketing and leasing campaigns, managed renovation projects, and ensured regulatory compliance
- Enhanced properties by assessing staffing needs and managing renovations
- Conducted file auditing and ensured records complied with housing regulations
- Improved properties’ cash flow through cost reduction and income increase
Multi-Housing Programs - Property Manager / Marketing and Leasing Specialist
John Stewart Company
California
01.1998 - 01.2002
- Led marketing and lease-up campaigns for new properties, managed budgets, and trained management teams
- Managed waitlist, processed applicant files, and signed lease contracts
- Monitored properties’ spending and cash flow, and coordinated with the Resident Service Department
Education
Traditional Chinese Medicine -
University of East-West Medicine
Sunnyvale, CA01.2018
Business Administrations -
San Francisco City College
San Francisco, CA01.2004
Liberal Arts & Sciences -
Sacramento College
Sacramento, CA01.2002
Skills
- Yardi Voyager software
- Yardi Orion Software
- EIV (Enterprise Income Verification)
- TRACAS
- Rentsource
- Experience with Rentcafe Software
- Canvas
- Strong interpersonal skills
- Financial Management
- Business Development
- Strategic Planning
- Policy Implementation
- Marketing
References
Available upon request
Training
- Project Manager Professional (PMP), IAP Career and College, Present
- Cyber Awareness Challenge Certificate, Dept. Of Defense Office of the Director of National Intelligence, 01/01/19, 12/31/23
- Federal License in Management and Auditing in Business Management, National Center for Housing Management, 01/01/05, 12/31/22
- Certified Housing Specialist (CVS), National Center of Housing Management, 01/01/18, 12/31/18
- Enterprise Income Verification (EIV) Specialist, National Center of Housing Management, 01/01/17, 12/31/23
- Certified Financial Specialist (CFS), National Center of Housing Management, 01/01/15, 12/31/15
- Certified Management of Housing (CMH), National Center of Housing Management, 01/01/15, 12/31/15
- Tax Credit Specialist (TCS), National Center of Housing Management, 01/01/15, 12/31/19
- Certified Occupancy Specialist (COS), National Center of Housing Management, 01/01/14, 12/31/17
- HUD and Tax Credit Certifications in Business Administration, Housing Authority, San Francisco, CA, 01/01/98, 12/31/06
Specialskills
Yardi Voyager, Orion, EIV, TRACAS, Rentsource, Rentcafe, Canvas, Database Software, Fluent in English and Arabic, Intermediate in French, Basic Spanish, Project Management Professional, CPR Certification, Conflict Resolutions, Strong interpersonal skills, ability to work with diverse socioeconomical and cultural backgrounds
Otherprofessionalexperience
- Owner, Green Levantine LLC, Lebanon, 01/06, Present
- Studio Manager, Nota Recording Studio, Lebanon, 01/09, 12/11
- Yoga Instructor, Vitas Gym, Lebanon, 01/08, 12/08
- Owner, Niraan Arts Promotion LLC, San Francisco, CA, 01/03, 12/05
Timeline
Lease-Up Manager Agent
Mutual Housing Management
04.2023 - 12.2023
Multi-housing Programs - Property Manager
Cesar Chavez Foundation
01.2019 - 01.2023
Linguistic Translator
Global Heritage Funds Organization
01.2018 - 01.2019
Resident Manager, LIHTC
Bridge Housing
01.2013 - 01.2018
Field Coordinator
San Francisco Sheriff’s Campaign
01.2011 - 01.2012
Project Manager / Business Development
SIMA
01.2010 - 01.2011
Program Manager
Welfare Association Youth Program
01.2008 - 01.2010
Multi-Housing Programs – Senior Roving Manager
Mercy Housing California
01.2002 - 01.2007
Multi-Housing Programs - Property Manager / Marketing and Leasing Specialist
John Stewart Company
01.1998 - 01.2002
Traditional Chinese Medicine -
University of East-West Medicine
Business Administrations -
San Francisco City College
Liberal Arts & Sciences -
Sacramento College
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