Joanne Woodward
San Jose,California
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Organized and dependable female successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Defense Logistics Specialist Corp.
03.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, and on the job injury incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot every 30 minutes.
- Monitored and authorized entrance and departure of vehicles, Vendor trucks, and visitors.
- Escorted VIP Celebrities to their hotel room and back to their vehicle.
- Escorted VIP Celebrities on site and through out hotel stay.
- Monitored Fire and alarm systems for safety.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Daily report writing at the end of shift.
Police Communications Dispatcher/911 Call Taker
San Jose Police Department
08.2020 - 03.2021
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Used specialized software to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Security Officer
Defense Logistics Specialist Corp.
04.2020 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and on the job injury incidences.
- Patrolled and monitored premises by foot every 30 minutes.
- Monitored and authorized entrance and departure of vehicles, vendor trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked bags and body searched clients prior to granting facility access.
Baker/Customer
C’est Si Bon Bakery
02.2019 - 04.2020
- Assist with baking, decorating, packaging and selling various pastries and cakes for a wide array of customers
- Interacting with upwards of 320 customers, each week, in person, on the phone, and via email
- Responsible for training new employees in the day to day upkeep of the facilities, as well as helping them listen and recall requests made by customers
- Provide one on one customer service for placement of custom cakes and wedding cakes
- Entrusted with opening and/or closing the bakery throughout the work week.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
Barista/Server
Maison Alyzee
12.2018 - 02.2019
- Assisted with displaying pastries and bread every work day.
- Facilitated the exchange and packaging of baked items (i.e Pastries, breads, and meals.) in exchange for commerce
- Prepared hot and cold beverages for a wide arrange of customers using the espresso machine.
- Assisted in training new employees in customer service and trained them in the use and upkeep of over $20,000 worth of equipment.
- Entrusted with opening and/or closing the bakery throughout the work week.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders.
- Served food and beverages promptly with focused attention to customer needs.
Assistant/Customer service
Treats On Castro
06.2018 - 12.2018
- In charge of displays and social media marketing.
- Organized and scheduled customer orders to appropriate departments.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean and organized work environment to maintain customer safety.
- Responsible for tracking, selling, and packaging of approximately $7,000 worth of product on any given day.
- Key holder: Open and close without the help of upper management.
- Responded to customer calls and emails to answer questions about products and services.
Product Organizer/Manager Of Accessories
Calvin Klein
08.2010 - 02.2012
- Responsible for managing accessories including displaying purses, wallets, belts, watches, perfume, cologne and scarfs on shelves.
- Handled cash transactions, attending to customer service and monitoring fitting rooms.
- Maintained knowledge of current promotions and product features.
- Worked with team to achieve sales goals for products.
- Assisted customers with product selection based on individual needs and preferences.
- Worked overnight shifts receiving shipment, unpackaging then price and sensor tagging new merchandise.
- Greeted customers warmly and pleasantly answered inquiries.
Shift Lead Barista
Melt Gelato Crepe Cafe
11.2008 - 03.2010
- Responsible for serving, crafting crepes, prepping gelato, handling cash transactions, and generally upkeep of facility
- Key holder: Open and close without the help of upper management.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed food preparation and cooking activities to meet health and safety standards.
Shift Lead-Level 3
In-N-Out Burger
08.2007 - 10.2008
- Responsible for the serving of food products of up to 400 customers per day in a fast paced and high stress environment
- Promoted from a Level 1 employee to a Level 3 employee within six months of working
- In charge of cooking and serving of approximately $950 worth of product a day.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Education
Hospitality Management
Mission College
Sports Nutrition/Medicine
Foothill College
Diploma - undefined
Mountain View High School
Skills
- Traffic Control
- Theft Prevention Training
- Driver Safety Course completed
- Emergency Evacuation
- First Aid and CPR Certified
- Quick Decision Making Skills
- Stress Management
- Security Screening
- Premises Patrols
- Interior and Exterior Patrol
- Conflict De-Escalation
Certification
ServSafe Certified - Food
Handler
T.I.P.S. Bar Certified
Driver Safety course-Allen
Berg Race School
HOBBIES
Timeline
Security Officer
Defense Logistics Specialist Corp.
03.2021 - Current
Police Communications Dispatcher/911 Call Taker
San Jose Police Department
08.2020 - 03.2021
Security Officer
Defense Logistics Specialist Corp.
04.2020 - 08.2020
Baker/Customer
C’est Si Bon Bakery
02.2019 - 04.2020
Barista/Server
Maison Alyzee
12.2018 - 02.2019
Assistant/Customer service
Treats On Castro
06.2018 - 12.2018
Product Organizer/Manager Of Accessories
Calvin Klein
08.2010 - 02.2012
Shift Lead Barista
Melt Gelato Crepe Cafe
11.2008 - 03.2010
Shift Lead-Level 3
In-N-Out Burger
08.2007 - 10.2008
Hospitality Management
Mission College
Sports Nutrition/Medicine
Foothill College
Diploma - undefined
Mountain View High School
ServSafe Certified - Food
Handler
T.I.P.S. Bar Certified
Driver Safety course-Allen
Berg Race School
HOBBIES
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