Joe Phengpraseuth
Dublin,OH
Summary
Versatile technician with extensive hands-on experience in automotive repair and developing skills in IT and data analysis. Demonstrates strong troubleshooting abilities and a quick learning curve for new technologies, ensuring reliable and efficient solutions. Experienced in customer service, proficient in organizing deliveries, dispatching drivers, and addressing customer concerns. Detail-oriented and adaptable, with a solid understanding of logistics regulations and procedures.
Overview
9
9
years of professional experience
Work History
Service Advisor
Jaguar & Land Rover Dublin
Dublin, USA
11.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction through effective communication and problem-solving.
- Informed customers about regular maintenance, fostering adherence to manufacturer's guidelines.
- Managed customer information, scheduled appointments, ordered parts, and processed invoicing using specialized software.
Operations Specialist
Germain Lexus of Easton
Columbus, USA
02.2020 - 02.2025
- Conducted routine vehicle inventory, including front-line inventory, trade-ins, and drop-offs, to maintain accurate stock levels.
- Inspected parts, equipment, and vehicles for cleanliness, damage, and compliance with standards and regulations to ensure safety and quality.
- Received, moved, arranged, and maintained appearance of vehicles to ensure organized vehicle lot.
- Maintained up-to-date knowledge of automotive technology advancements through continuing education courses.
Automotive Detailer
Serra Mazda/Subaru
Akron, USA
06.2019 - 09.2019
- Applied cleaning, protective, and restorative agents to enhance vehicle appearance and customer satisfaction.
- Polished, buffed, and waxed vehicle surfaces to restore and protect exterior paint, contributing to overall vehicle aesthetics.
- Cleaned vehicles to meet company standards and fulfill client requests, ensuring high-quality service.
Electronics Technician
Eagle Rental-Purchase
Akron, USA
06.2017 - 03.2018
- Installed and maintained computer OS, hardware, and software packages to ensure optimal functionality.
- Verified new hardware and software for compatibility with company systems to prevent disruptions.
- Provided regular technical assistance and resources to support user needs and enhance system performance.
- Coordinated with information technology teams to uphold technology procedures.
Education
High School Diploma - Information Technology
Garfield High School
Akron, OH06-2017
Skills
- Vehicle Diagnostics
- Customer Relationship Management
- Technical Support
- Customer Service
- Equipment Maintenance
- Problem Solving
- Data Analysis
- Computer Literacy
- Time Management
- Attention to Detail
Timeline
Service Advisor
Jaguar & Land Rover Dublin
11.2025 - Current
Operations Specialist
Germain Lexus of Easton
02.2020 - 02.2025
Automotive Detailer
Serra Mazda/Subaru
06.2019 - 09.2019
Electronics Technician
Eagle Rental-Purchase
06.2017 - 03.2018
High School Diploma - Information Technology
Garfield High School