Justin Hudson
Orlando,FL
Summary
Hardworking employee enthusiastic about learning automotive insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Service Advisor
Jaguar/Land Rover South Orlando
Orlando, FL
05.2023 - 09.2024
- Provided technical advice and customer service to customers, helping them understand their automotive services and repairs
- Communicated with service technicians to ensure timely and accurate services
- Resolved customer complaints in a timely manner
- Trains new service writers
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets. Awarded 2023 Service Customer Satisfaction Award.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Finance Manager
BMW/MINI of Sterling
Sterling, VA
02.2021 - 03.2023
- Structures deals in accordance with lender and dealership guidelines
- Fosters great lender relationships, while selling service contracts and other aftermarket insurance products
- Upholds a clean CIT report with nothing outstanding more than 15 days
- Collaborated with lending representatives to obtain financing and complete sales
- Maximized productivity by efficiently coordinating and processing sales contracts using CDK and Reynolds and Reynolds
- Identified valuable solutions for customers with credit challenges.
Service Advisor
BMW/MINI of Sterling
Sterling, VA
05.2018 - 02.2021
- Seeks to understand specific vehicle issues when communicating with the customer
- Provides cost estimates to customers
- Explains the work completed by mechanics and makes suggestion for future maintenance
- Trains new service writers
- Explained the amount for expected services and provided detailed answers to customer questions
- Contributed to business growth by confirming customer satisfaction with service and quality
- Examined records and papers to verify warranty and service contract coverage.
Finance Manager
Mercedes-Benz of Tysons Corner
11.2015 - 05.2018
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies
- Consistently ran over $2,000 per copy, with a product penetration of 200%
- Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments
- Training and providing the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs.
Internet Sales Manager
Mercedes-Benz of Tysons Corner
Tysons Corner, VA
01.2013 - 11.2015
- Communicates effectively with Internet customer and prospects according to their preferred method of communication, whether by phone, email, or in person
- Very detailed oriented and excels in a fast paced, results driven environment
- Supported sales team members to drive growth and development
- Coached, developed and motivated team to achieve revenue goals.
Education
Associate of Arts - Business Administration And Management
Northern Virginia Community College
Annandale, VA01.2006
High School Diploma -
Bishop Denis J O'Connell High School
Arlington, VA05.1997
Skills
- Problem Solving
- Active Listening and Learning
- Multitasking and Prioritization
- Analytical and Critical Thinking
- Fraud Detection and Prevention
- Customer Satisfaction
- Complaint Handling
- Technical knowledge
- Warranty processing
- Vehicle diagnostics
- Service Estimates
- Performance Goals
- CRM Software
Timeline
Service Advisor
Jaguar/Land Rover South Orlando
05.2023 - 09.2024
Finance Manager
BMW/MINI of Sterling
02.2021 - 03.2023
Service Advisor
BMW/MINI of Sterling
05.2018 - 02.2021
Finance Manager
Mercedes-Benz of Tysons Corner
11.2015 - 05.2018
Internet Sales Manager
Mercedes-Benz of Tysons Corner
01.2013 - 11.2015
Associate of Arts - Business Administration And Management
Northern Virginia Community College
High School Diploma -
Bishop Denis J O'Connell High School