Jesika Ford
Mechanicsburg,PA
Summary
IT Support Specialist with proficiency in diagnosing network issues and installing software. Demonstrated success in maintaining hardware systems and providing efficient technical assistance. Acknowledged for exceptional problem-solving abilities and effective time management, driving high productivity and user satisfaction.
Overview
6
6
years of professional experience
Work History
Fulfillment Specialist
Chewy
Lewisberry, PA
02.2023 - Current
- Troubleshot and repaired hardware issues for barcode scanners, mobile computers, and thermal label printers.
- Tracked inventory to optimize storage using warehouse management system (WMS).
- Maintained accurate inventory records while supporting team with technical requirements.
- Developed strategies to enhance customer experience by proactively addressing potential obstacles.
Laundry Attendant
K.P. Innovative Concepts
Clarks Summit, PA
10.2022 - 02.2023
- Facilitated logistical support in high-demand environment, prioritizing efficiency and service reliability.
Housekeeper
Hampton Inn By Hilton
Clarks Summit, PA
04.2022 - 10.2022
- Executed thorough cleaning and timely room turnovers to maximize guest satisfaction.
- Replenished guest rooms with essential amenities, supplies, and linens for optimal availability.
- Conducted regular inspections to proactively identify and address maintenance concerns.
Content Creator
Google (Youtube Platform)
Remote
06.2020 - 04.2022
- Utilized video editing software and multimedia tools to enhance desktop performance and troubleshoot errors.
- Resolved technical platform issues, including upload failures and sync errors, independently.
- Acquired expertise in online systems, cloud storage, and content organization tools.
Managed multiple projects while meeting tight deadlines.
Night Auditor
Residence Inn Marriott
Scranton, PA
04.2019 - 09.2020
- Executed nightly reports and performed routine backups and software updates for front desk systems.
- Resolved issues with hotel property management software and coordinated IT vendor support.
- Delivered desktop support, addressing printer errors, application lockups, and internet connectivity problems.
- Prepared detailed audit reports at shift's end.
Education
Information Technology
Eastern Gateway Community College
Steubenville, OHAssociate of Applied Science - Computer Information Systems
Harrisburg Area Community College
Harrisburg, PASkills
- Operating systems management
- Software support and troubleshooting
- Inventory management
- Communication skills
- Information security
- IT documentation
Timeline
Fulfillment Specialist
Chewy
02.2023 - Current
Laundry Attendant
K.P. Innovative Concepts
10.2022 - 02.2023
Housekeeper
Hampton Inn By Hilton
04.2022 - 10.2022
Content Creator
Google (Youtube Platform)
06.2020 - 04.2022
Night Auditor
Residence Inn Marriott
04.2019 - 09.2020
Information Technology
Eastern Gateway Community College
Associate of Applied Science - Computer Information Systems
Harrisburg Area Community College
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