Jyama Phillips
Miami,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Walmart
Miami, FL
11.2014 - Current
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated and authenticated returns, exchanges and voids.
- Evaluated employee job performance and motivated staff to improve productivity.
Assistant Manager
Family Dollar
Miami, FL
06.2011 - 11.2013
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
Home Health Aide
Comfort Keepers
Hollywood, FL
01.2010 - 07.2011
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
Education
PATIENT CARE TECHNICIAN
Everest
Miami, FL05-2010
Skills
- Talent Development
- Technical Support
- Workflow Management
- Project Management
- Cash Handling
- Loss Prevention
- Staff Training
- Personnel Training and Development
- Handling Escalations
Timeline
Customer Service Manager
Walmart
11.2014 - Current
Assistant Manager
Family Dollar
06.2011 - 11.2013
Home Health Aide
Comfort Keepers
01.2010 - 07.2011
PATIENT CARE TECHNICIAN
Everest
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