Jyciana Davis
Daleville,AL
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Willing to improve in all areas and look forward to working with you.
Overview
8
8
years of professional experience
Work History
Benefits Verification Specialist
Continuum
Daleville, AL
10.2023 - Current
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
- Assisted customers with questions regarding their eligibility status or benefit coverage.
- Participated in meetings with upper management on ways to streamline the process of verifying patient eligibility.
- Conducted quality assurance checks on completed work prior to submitting it back out.
- Maintained accurate records of all verification activities in a timely manner.
- Created reports summarizing the status of pending benefit verifications.
- Worked closely with internal teams such as the billing department and utilization management team to resolve any issues related to benefit verifications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Attended training sessions on new policies or procedures related to benefit verifications.
- Researched discrepancies between patient records and insurance company records.
- Collaborated with other departments to ensure proper data entry into the system.
- Managed daily workloads while meeting deadlines set by management.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
Dollar General
09.2019 - 01.2020
- Alabama Power transactions
- Answering questions about merchandise, store policies, and ongoing promotions
- Handling cash withdrawals, answering phones, and balancing register drawer
- Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
Volunteer Library Aid
Daleville Public Library
06.2018 - 08.2018
- Answer routine inquiries and refer patrons in need of professional assistance to librarians
- Inspect returned books for condition and due date status and compute any applicable fines
- Instruct patrons on how to use reference sources, card catalogs, and automated information systems
- Locate library materials for patrons including books, periodicals, and tape cassettes
- Maintain records of items received, sorted, issued, and returned and filed catalog cards according to the system used
- Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, photocopying, and mailing out material
- Sort books, publications, and other items according to established procedures and return them to shelves, files, or other designated storage areas
Accountant Volunteer
Newspaper
01.2016 - 12.2016
- Maintain professionalism when conversing about deliveries to customers
- Organized and filed newspapers into the correct locations
- Retrieved and signed off payments
- Set up a time for delivery dates
Education
Associate of Applied Science - Administration - Accounting
Enterprise Community College
05-2024
Honor Classes, Talented and Gifted Program -
Daleville High school
01.2016
AP - Biology Credit
ALVA Eufaula Virtual Academy
Skills
- Time Management
- Customer Service
- Flexibility
- Teamwork
- Teachable
Timeline
Benefits Verification Specialist
Continuum
10.2023 - Current
Dollar General
09.2019 - 01.2020
Volunteer Library Aid
Daleville Public Library
06.2018 - 08.2018
Accountant Volunteer
Newspaper
01.2016 - 12.2016
Associate of Applied Science - Administration - Accounting
Enterprise Community College
Honor Classes, Talented and Gifted Program -
Daleville High school
AP - Biology Credit
ALVA Eufaula Virtual Academy
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