Jylea Hunter
Apopka,FL
Summary
With polished communication skills and exceptional organizational abilities, I excel in overcoming client objections and resolving conflicts to maximize customer satisfaction. A self-motivated and results-driven team player, I focus on delivering outstanding support for customer needs. I bring a strong background in customer relations, technical support, and communication, ensuring successful management of concerns and consistently delivering high-quality service.
Overview
2026
2026
years of professional experience
Work History
Onsite Technician
Asurion
01.2025 - Current
- Established strong relationships with clients by consistently delivering outstanding service, leading to increased repeat business and referrals.
- Developed customized solutions for unique client needs, demonstrating adaptability in resolving diverse technological challenges.
- Received positive feedback from clients due to exceptional customer service skills and extensive technical knowledge.
- Maintained a high level of professionalism and confidentiality while working on sensitive client systems, earning trust and fostering long-term relationships.
- Collaborated with team members to identify recurring issues and develop long-term solutions.
- Provided expert advice to clients on best practices for maintaining their technology infrastructure.
- Streamlined troubleshooting processes by creating detailed documentation for common issues faced by clients.
- Coordinated with offsite personnel to provide seamless remote support when onsite assistance was not feasible or required further expertise.
- Tested systems, noting issues and completing preventive maintenance.
Internet/Phone Repair Technician
Charter Communications, Spectrum
09.2022 - 03.2024
- Coordinated with other departments within the organization as needed, fostering cross-functional collaboration towards shared
goals. - Provided technical support to end users by troubleshooting various networking issues.
- Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
- Provided remote assistance when necessary, guiding customers through step-by-step troubleshooting procedures over the phone.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Provided support during peak seasons, adjusting workload to accommodate increased demands and maintaining productivity levels.
Front Desk Medical Receptionist-volunteer
Advance Preventive Medicine
08.2022 - 01.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Member Service Representative
Costco Logistics
2020 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Scheduling and canceling multiple delivery and installation appointments for members.
- Routing delivery stops as well as managing routing reports for numerous orders.
Billing Representative
SunCoast Pathology
03.2017 - 05.2020
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Customer Service Representative Supervisor
Alliance Communications
01.2016 - 01.2020
- Maintain confidentiality and integrity of all information for every client.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Adhere to HIPAA regulations and guidelines
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and trained staff and established and monitored goals for staff.
- Used [Software] to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Responded to correspondence from insurance companies.
Education
Valencia College
Winter Park High School
2017
Skills
- Organization and Time Management
- Complex Problem-Solving
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Maintaining Financial Records
- Billing and Payments
- Customer Accounts Management
- Advanced troubleshooting
- Escalation management
- Technical Support
- Insurance verification
- Appointment management
- Patient registration
- HIPAA compliance
- Payment collection
- Office administration
- Medical billing
- Patient relations
- Medical office administration
- Medical terminology
- Referral verification
- Medical charting
- Customer service
- Data entry
Timeline
Onsite Technician
Asurion
01.2025 - Current
Internet/Phone Repair Technician
Charter Communications, Spectrum
09.2022 - 03.2024
Front Desk Medical Receptionist-volunteer
Advance Preventive Medicine
08.2022 - 01.2024
Billing Representative
SunCoast Pathology
03.2017 - 05.2020
Customer Service Representative Supervisor
Alliance Communications
01.2016 - 01.2020
Winter Park High School
Member Service Representative
Costco Logistics
2020 - 09.2022
Valencia College