Jonathan Guillaume
Key West,USA
Summary
Thriving on overcoming obstacles and taking calculated risks, consistently applying knowledge in finance and technology to real-world challenges. Constantly seeking valuable experiences to combine analytical skills with innovative technological solutions that meet market demands. Ultimate goal is to establish own tech startup, committed to pursuing challenging opportunities that merge financial expertise with cutting-edge technology to become a leader in the industry. Currently studying Computer Information Systems to further enhance abilities and achieve these goals.
Overview
8
8
years of professional experience
Work History
Onsite Technician
World Wide Tech Services
01.2024 - Current
- Maintained a high level of professionalism and confidentiality while working on sensitive client systems, earning trust and fostering long-term relationships.
- Developed customized solutions for unique client needs, demonstrating adaptability in resolving diverse technological challenges.
- Conducted thorough assessments of client needs to provide tailored recommendations for technology upgrades or replacements.
- Resolved complex technical issues for clients, resulting in higher system performance and reduced downtime.
Ceo & Owner
TSUNAMI WAVE LLC
05.2020 - Current
- E-commerce Management
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
General Manager
JSN Sneakers & Streetwear
05.2021 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Warehouse Manager
Sears
05.2020 - 08.2020
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Salesman
Under Armour
01.2020 - 04.2020
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
Cashier
Winn Dixie
01.2018 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels ensuring exact accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Intern
City of Key West
05.2017 - 08.2017
Education
Bachelor's Degree - Computer Information Systems
Florida Gulf Coast University
Fort Myers, FL12.2024
Poly Cert -
Florida SouthWestern State College
Fort Myers, FL06.2022
Skills
- Microsoft Suite Certified
- Web SEO Optimization
- Superior Sales and Customer Service
- Proficient Coding
- Project and Employee Management
- Operating System Support
- E-commerce and Financial Management
- Dell Certified Technician
- Lenovo Certified Technician
Awards
- Microsoft Office Specialist
- Adobe Specialist
- Hospitality & Tourism Management Certified
- Coding Certified
- IBM Watson Premier Completion
- Lenovo Premier Service Agent
Timeline
Onsite Technician
World Wide Tech Services
01.2024 - Current
General Manager
JSN Sneakers & Streetwear
05.2021 - 12.2024
Ceo & Owner
TSUNAMI WAVE LLC
05.2020 - Current
Warehouse Manager
Sears
05.2020 - 08.2020
Salesman
Under Armour
01.2020 - 04.2020
Cashier
Winn Dixie
01.2018 - 12.2019
Intern
City of Key West
05.2017 - 08.2017
Poly Cert -
Florida SouthWestern State College
Bachelor's Degree - Computer Information Systems
Florida Gulf Coast University
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