Jynny martinez
Ultimate Home Care
shirley
1
Language
9
years of professional experience
Experienced Supervisor of Coordination with a strong record in team leadership, scheduling, and problem-solving. Known for resolving staffing gaps, improving workflows, and maintaining consistent client coverage.
Work History
Supervisor of Coordination
6 Years 4 Months- Managed daily service changes, addressing staffing gaps and urgent client requests.
- Coordinated caregiver schedules to support timely client coverage and continuity of care.
- Reviewed care plans to align assignments with client needs, availability, and qualifications.
- Communicated with families, caregivers, and internal teams to resolve coordination issues.
- Improved coordination processes to reduce delays and strengthen operational consistency.
- Trained new coordinators on scheduling procedures, communication standards, and workflow priorities.
- Optimized workflow processes by regularly reviewing current procedures and making adjustments as needed for maximum efficiency.
- Resolved staffing gaps and service issues to maintain uninterrupted care delivery.
- Enhanced team collaboration through regular staff meetings and open communication channels, fostering a positive work environment.
- Managed on-call caregiver scheduling, ensuring adequate staffing levels at all times while minimizing overtime costs.
Care Coordinator
1 Year 4 Months- Coordinated home care schedules, matching client needs with caregiver availability and service requirements.
- Communicated with clients, families, and care teams to resolve scheduling changes and support continuity.
- Improved coordination processes to reduce scheduling gaps and strengthen service reliability.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- call maintenance, dashboard is cleared
- oncall duties
Coordinator
- Monitored caregiver assignments, ensuring timely coverage and compliance with care directives.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Staff with the correct caregivers
- Call maintenance
Education
High School Diploma
High School Diploma
Skills
Positive attitude
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Excellent communication
Team leadership
Active listening
Decision-making
Problem resolution
Scheduling and coordinating
Languages
English
Timeline
Supervisor of Coordination
Ultimate Home Care
06.2020 - CurrentRead More
Care Coordinator
Extended Home Care
01.2019 - 05.2020Read More
Coordinator
Personal Touch Home Health Care
09.2017 - 09.2017Read More
Allen Medical
High School Diploma
Read More
Hill Crest High School
High School Diploma
Read More