Kassandra Lopez
The Bronx,NY
Summary
Experienced and self-motivated administrative and home care professional with strong leadership, communication, and organizational skills. Experienced in supervising office staff, coordinating caregiver schedules, training staff, assisting with patient care needs, and maintaining effective communication with patients, families, and caregivers. Highly dependable and detail-oriented, with the ability to manage multiple priorities, resolve concerns, and support efficient day-to-day operations. Fluent in English and Spanish with strong computer and data-entry skills and a commitment to continued professional growth.
Overview
10
10
years of professional experience
Work History
Supervisor of coordination
Amazing Home Care
The Bronx, NY
12.2022 - Current
- Lead and supervise a large team of office staff, providing daily direction, assigning responsibilities, monitoring performance, and ensuring departmental goals are met.
- Coordinate day-to-day home care operations, including caregiver scheduling, task assignments, and client service coordination.
- Assisted home health aides with identifying appropriate work assignments based on their availability, skills, and patient's care needs.
- Conducted and coordinated in-home assessments to evaluate patients’ physical conditions, safety needs, and home care requirements.
- Communicated regularly with patients and their families regarding care plans, services, changes in condition, and ongoing care needs.
- Conducted follow-ups regarding hospitalizations, changes in health status, and wellness checks to support continuity of care.
- Served as a liaison between patients, families, caregivers, and agency staff to address concerns and ensure effective communication.
- Monitored staffing and caregiver assignments and helped resolve scheduling issues to maintain consistent coverage.
- Explained company policies, procedures, and services to patients, families, caregivers, and staff.
- Respond professionally and promptly to patient and insurance concerns, resolving complaints while maintaining company standards and quality of service.
- Assist patients and aides by telephone, providing information, answering questions, and directing concerns appropriately.
Transportation Dispatcher
Consolidated Bus Transit
The Bronx, NY
08.2016 - 12.2022
- Received and processed customer orders for transportation services
- Verified that all required documents were received prior to dispatch
- Exceeded customer satisfaction by finding creative solutions to problems
- Manage large fleets of drivers and attendants
- Review daily log to ensure everything is going correctly
- Coordinating parents / children needs
- Politely assisted customers via telephone
- File organization
- Entering documentation in doe system on a daily basis
- Handling breakdowns and accidents
- Provide bus route information to parents, students, and staff upon request
- Instruct drivers in operating procedures or schedule changes
- Maintain and file records that may result in state reports
Education
GED -
Career Link
Lancaster, PA06-2012
Skills
- Staff Supervision & Team Leadership
- Team Player
- Staff Training & Development
- Schedule Coordination and Staffing
- Resource Allocation
- Complaint & Conflict Resolution
- Information Collection & Documentation
- Data Entry & Record Management
- Client Support & Consulting
- Microsoft Windows Proficiency
- Fluent in English and Spanish
- Detail-Oriented & Organized
- Reliable & Responsible
- Quick Learner & Adaptable
- Cooperative & Team-Oriented
Timeline
Supervisor of coordination
Amazing Home Care
12.2022 - Current
Transportation Dispatcher
Consolidated Bus Transit
08.2016 - 12.2022
GED -
Career Link