JYOTI DEVI
Fresno,CA
Summary
Dynamic Technical Support Representative with a proven track record at Asurion Insurance Services, excelling in problem-solving and effective communication. Enhanced customer satisfaction through innovative FAQs and technical demonstrations. Skilled in customer relationship management and team leadership, consistently resolving inquiries and fostering positive client interactions.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Asurion Insurance Services
Fresno, CA
05.2025 - Current
- Analyzed common issues to develop FAQs and improve customer service resources.
- Provided technical support for software and hardware issues to diverse clients.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Monitored customer feedback to ensure high levels of satisfaction.
Customer Service Cashier
Royal Taj India Cuisine
Fresno, CA
03.2023 - 05.2025
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assist customers with product inquiries and provide friendly service.
Cashier Manager
Marathon Gas Station
Elyria, OH
02.2022 - 02.2023
- Supervised daily cashier operations and ensured exceptional customer service experiences.
- Managed cash handling processes, including deposits and reconciliation of cash drawers.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Monitored inventory levels to assist with ordering and restocking supplies regularly.
Education
Business Administration
UNIVERSITY OF NORTH AMERICA
Virgilina, VA01-2022
Skills
- Customer relationship management
- Inventory management
- Team leadership
- Problem solving
- Effective communication
- Service support
- Active listening
Timeline
Technical Support Representative
Asurion Insurance Services
05.2025 - Current
Customer Service Cashier
Royal Taj India Cuisine
03.2023 - 05.2025
Cashier Manager
Marathon Gas Station
02.2022 - 02.2023
Business Administration
UNIVERSITY OF NORTH AMERICA