Jyoti Kapoor
Frederick,Maryland
Summary
I have been shopping with QVC and HSN for 25 years and now I would like to utilize my 30 years customer service skill with my favorite companies.
Overview
37
37
years of professional experience
Work History
LICENSE LOAN CLOSER
AMROCK
01.2003 - Current
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
Senior Bank Teller
Bank of America
01.1988 - Current
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Bp Gas Station Owner
BP Gas Station Service
01.2003 - 01.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Montgomery College
Rockville, MDSkills
- Real Estate Transactions
- Deadline Management
- Document Review
Data Collection, CUSTOMER SERVICE AND SALES
Timeline
LICENSE LOAN CLOSER
AMROCK
01.2003 - Current
Bp Gas Station Owner
BP Gas Station Service
01.2003 - 01.2006
Senior Bank Teller
Bank of America
01.1988 - Current
High School Diploma -
Montgomery College