Jyoti Kapoor
Frederick,Maryland
Summary
I have been shopping with QVC and HSN for 25 years and now I would like to utilize my 30 years customer service skill with my favorite companies.
Overview
37
37
years of professional experience
Work History
LICENSE LOAN CLOSER
AMROCK
FREDERICK. MD
01.2003 - Current
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
Senior Bank Teller
Bank of America
Maryland
01.1988 - Current
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Bp Gas Station Owner
BP Gas Station Service
Frederick, Md
01.2003 - 01.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Montgomery College
Rockville, MDSkills
- Real Estate Transactions
- Deadline Management
- Document Review
Data Collection, CUSTOMER SERVICE AND SALES
Timeline
LICENSE LOAN CLOSER
AMROCK
01.2003 - Current
Bp Gas Station Owner
BP Gas Station Service
01.2003 - 01.2006
Senior Bank Teller
Bank of America
01.1988 - Current
High School Diploma -
Montgomery College