Jyoti Luthra
Principal Consultant & Scrum Master
Summary
Quality-focused Principal Consultant and Certified Scrum Master with more than 10 years in Industry, successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge. Proficient in Payment Domain (SEPA-ISO 20022): Credit Transfer/Direct Debits, Instant Payments Services, Cards and Anti Money laundering. Plans and implements solutions for customers that meet and exceed expectations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Industry Consulting Principal Consultant
NTT Data Services UK
London, UK
10.2019 - Current
- Client – MasterCard Domain – Real Time Payments (ISO8583 & ISO20022) and Cards, (working at Client Location).
- Provide subject matter expertise on real time payment systems and technology along with industry standard requirements to help influence business requirements in order to effectively utilize systems and applications.
- Created Business Requirement document and Functional Specification document for standard mapping of ISO8583 to and from ISO20022 messages.
- Strong working knowledge on ISO Payment messages (SEPA), Real time payments, Faster Payment service and Batch Payment Services.
- Co-Manage Change Control process for entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss impact of Change Request on project.
- Conduct workshops and presentations to review and validate ‘As-Is’ business process with business users and Bank’s IT team.
- Analyze user requirements, procedures, and problems to identify reuse opportunities of existing application components and data elements, system inter-dependencies, possible gaps, and risks.
- Performed requirement walk-throughs with development and QA teams with aim to develop testing strategies and test plans such that test cases reflect user needs.
Scrum Master / Change Management Consultant
NTT Data Services
11.2016 - 09.2019
- Bank of Ireland Domain – Faster Payments, Cards Noida, UP.
- Worked on regulatory compliance PSD2 (Payment Services Directive) requirements addressing changes to payment services market.
- Created Digital transformation approaches that enable business strategy and improving customer engagement for large global banks.
- Facilitated sprint planning, daily scrums, retrospectives, Backlog refinement sessions, stakeholder meetings and software demonstrations.
- Translate stakeholder requirements into over different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams and data flow diagrams.
- Refined backlog, elaborated User Stories for engineering team and ensured continuous delivery of features.
- Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
- Maintained accountability for status reporting, and work planning.
- Worked effectively with Scrum team to remove delivery team roadblocks.
- Guided team through continual improvement process.
Senior Business Analyst
Capco Technologies
Bangalore, KA
04.2016 - 10.2016
- HSBC Domain – Anti Money Laundering,.
- Managed definition of requirements and create high-level business specifications, ensuring feasibility, functionality, and integration with new or existing systems/platforms.
- Worked on Anti Money Laundering regulations for HSBC involving MLRO to understand the AML activities and flags raised in order to take steps and mitigate these risks effectively.
- Introduced and documented 12 new AML scenarios to effectively monitor customer’s financial events so that common fraud / errors / irregular customer requests are identified and escalated in accordance with procedures in a timely manner.
- Reviewed Business Requirements Document (BRD), Change Requests (CRs) and Vendor Contracts.
- Created BA artifacts like business requirement document, functional specification document, workflow diagrams using MS Visio.
- Created user stories and have written acceptance criteria using tool Jira and Rally.
- Conducted GAP Analysis and documented current state and future state, after understanding Vision from current state and future state, after understanding Vision.
- Participated in gathering requirements involving stakeholders within HSBC Bank's Money Laundering department like business users and subject matter experts.
Business Analyst
FIS/Syntel
Gurgaon
04.2011 - 03.2016
- HR.
- Acted as a liaison between business lines and technical areas throughout project cycle.
- Developed data flow diagrams, illustrating flow of data from Legacy systems into the Application database Tables, along with checkpoints for testing verification.
- Proposed solution approach and business process changes to be made as part of implementation of solution.
- Understanding/Writing requirements from Business Teams and translate into functional solutions and articulate it to development team-individuals and groups.
- Analyzed users stories and/use cases/requirements for validity and feasibility.
- Prepared Test Plans, Test cases and Requirement Traceability Matrix.
- Delivered thorough QA testing reports that determined product quality.
Education
Master of Business Administration - International Business
IMT
01.2012 - 01.2014
Bachelor of Computer Application - undefined
JIMS
01.2007 - 01.2010
Skills
Stakeholder Managementundefined
Certification
Certified Scrum Master (January 2017)
Timeline
Industry Consulting Principal Consultant
NTT Data Services UK
10.2019 - Current
Scrum Master / Change Management Consultant
NTT Data Services
11.2016 - 09.2019
Senior Business Analyst
Capco Technologies
04.2016 - 10.2016
Master of Business Administration - International Business
IMT
01.2012 - 01.2014
Business Analyst
FIS/Syntel
04.2011 - 03.2016
Bachelor of Computer Application - undefined
JIMS
01.2007 - 01.2010
Similar Profiles
SONY P THANKACHANSONY P THANKACHAN
Senior Principal Consultant at NTT Data UKSenior Principal Consultant at NTT Data UK
Murali NutalapatiMurali Nutalapati
Senior Full Stack Developer at NTT DATA UK | SKYSenior Full Stack Developer at NTT DATA UK | SKY
John Rahul Prajeeth ChantatiJohn Rahul Prajeeth Chantati
Sr. DevOps Engineer at NTT DATA UK Ltd.Sr. DevOps Engineer at NTT DATA UK Ltd.