JYOTI SINGH
Vienna,USA
Summary
Results-driven QA professional with over 5 years of experience specializing in manual testing for web applications, Ensemble billing, and CRM systems, particularly Salesforce. Expertise includes functional, regression, and integration testing, with strong technical skills in SQL, Unix, REST API (Postman), Salesforce, JIRA, HP-ALM, and QTP. Proven track record in Agile methodologies and collaborative project execution, enhancing the ability to deliver high-quality results in dynamic environments. Actively pursuing advanced skills in Selenium automation to improve testing efficiency and adaptability.
Overview
6
6
years of professional experience
Work History
Freelance QA – COVID-19 Vaccination Portal
Arizona Department of Health Services, ADHS
11.2020 - 01.2021
- Tested Salesforce-based vaccination portal and implemented test cases to enhance functionality.
- Coordinated with stakeholders applying Agile methodologies for project alignment.
Senior Test Engineer
Telus International
07.2019 - 01.2020
- Led the end-to-end testing process for the newly transitioned TELUS SD Billing project, managing the BSS domain for TELUS in Canada.
- Utilized Amdocs Billing and Enabler technologies to integrate and optimize billing solutions, significantly enhancing project efficiency and client satisfaction.
Software Test Engineer
Virtusa Consulting Services (Client: Amdocs)
05.2017 - 07.2019
- Contributed to the deployment of the Amdocs Ensemble product for Vodafone Germany, enhancing billing module functionality.
- Developed and executed comprehensive test cases, increasing defect detection accuracy by 15% using HP-ALM and Unix scripting.
Software Test Engineer
Ad Astra Consulting (Client: Tech Mahindra)
05.2016 - 05.2017
- Managed testing for AT&T’s retail applications, including OPUS and OPUS Mobile, ensuring the quality of wireline and wireless services.
Software Tester
Web-Reinvent Technologies
01.2015 - 05.2016
- Conducted testing of websites developed on WordPress and Magento, validating functionality, UI/UX consistency, and cross-browser compatibility.
- Created, executed, and maintained manual test cases to ensure complete coverage of features and requirements.
- Worked with the design team to create initial website layouts (wireframes) based on what the client wanted.
Education
Bachelor of Science - Electronics & Telecommunication
Visvesvaraya Technological University
Bangalore, IN06-2012
Skills
- Telecom billing expertise
- Comprehensive testing methodologies
- API testing: Postman
- Unix and MySQL proficiency
- Hybrid methodologies expertise
- Learning Selenium automation techniques in Java
- Usability testing
- Project coordination
- User experience evaluation
- Salesforce
Timeline
Freelance QA – COVID-19 Vaccination Portal
Arizona Department of Health Services, ADHS
11.2020 - 01.2021
Senior Test Engineer
Telus International
07.2019 - 01.2020
Software Test Engineer
Virtusa Consulting Services (Client: Amdocs)
05.2017 - 07.2019
Software Test Engineer
Ad Astra Consulting (Client: Tech Mahindra)
05.2016 - 05.2017
Software Tester
Web-Reinvent Technologies
01.2015 - 05.2016
Bachelor of Science - Electronics & Telecommunication
Visvesvaraya Technological University
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