Jyotsna Gupta
Jersey City,NJ
Summary
Results-driven Sr. Client Relationship Manager with 5+ years in Real estate & E-commerce, excelling in cross-functional team leadership, timely project delivery, and hybrid methodologies, achieving a 35% rise in sales and 60% investor reinvestment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Self-employed
04.2023 - Current
- Organized and facilitated Developmental classes for children aged 5-7, fostering educational growth and social skills through engaging activities
- Build multiple programs to enhance Extracurricular Skills including Group Discussion, Debates, Dancing, Classical Singing, Art, Stage Performance
- Engaged with parents to gather feedback and understand their expectations, enhancing the program to deliver greater value
Sr. Client Relationship Manager
SS Infinitus, Indore
12.2019 - 01.2023
- Maintained open channels for feedback from existing clients and utilized insights to develop effective strategies to attract new potential buyers
- Collaborated with Marketing, Sales, Civil, and Legal departments to ensure successful delivery of final products that met client specifications
- Analyzed customer preferences to identify key areas of focus for sales efforts, effectively communicating these insights to the Sales Head
- Actively listening and resolving the customer problem resulted in a 35% increase in reference sales in two consecutive years 2021-2022
- Assist Investors in analyzing the information regarding expected property value growth, taxes to help them make decisions about the profitable investment
- 60% of investors to reinvest resulting in significant growth during the period of 2021-2022
- Oversaw customer complaints related to post-sale services, until property was handed over to buyer
- Coordinated with Banks and non-banking Financial Institution to recommend best home loan to Clients.
E-Commerce Account Manager
Evitamin Business Consulting
05.2017 - 09.2019
- Managed Amazon business accounts across US, UK, and AU, driving 20-30% revenue growth
- Optimized product listings and improved customer experience, resulting in a 10% reduction in advertising and operational costs
- Executed and managed an SEO strategy that achieved a 30% increase in site traffic and improved target keyword rankings on Google by 15-20%
- Managed branding efforts, including advertising and A Plus Pages, to enhance brand visibility
- Gathered and implemented customer feedback to drive continuous improvement, while conducting training sessions to mentor employees on e-commerce best practices.
Education
MBA - Marketing
Prestige Institute Of Management & Research
01.2017
Bachelor of Commerce - Taxation
Devi Ahilya Vishwavidyalaya University
01.2014
Skills
- Relationship building
- Customer Centric Leadership
- Customer & Data Analysis
- Client Satisfaction
- Adaptive team player
- Performance evaluations
- Conflict resolution
Certification
- PMI-PMP (2024)
- PMI-CAPM (2024)
Technical Skill
- Agile Methodologies
- Stakeholder Management
- Jira/Monday
- Excel/Google Sheet
- Contract Management/Documentation
- Risk and Cost Management
Timeline
Volunteer
Self-employed
04.2023 - Current
Sr. Client Relationship Manager
SS Infinitus, Indore
12.2019 - 01.2023
E-Commerce Account Manager
Evitamin Business Consulting
05.2017 - 09.2019
MBA - Marketing
Prestige Institute Of Management & Research
Bachelor of Commerce - Taxation
Devi Ahilya Vishwavidyalaya University
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