Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jytisha Streeter

Kalamazoo,MI

Summary

Results-driven professional with extensive experience at Pfizer, skilled in data entry and customer service. Proven ability to enhance patient satisfaction through active listening and effective communication. Recognized for troubleshooting issues and optimizing appointment scheduling, contributing to seamless operations and improved service delivery. Committed to fostering positive relationships and achieving team objectives.

Overview

11
11
years of professional experience

Work History

QO Technical Associate II

Pfizer
01.2023 - Current

Primary responsibility involves performing environmental sampling in aseptic processing areas, which includes setting up sampling materials, summarizing data in a computerized database, incubating samples, and interpreting and documenting results. My role requires recognizing atypical data and reporting issues to supervisors. Responsible for entering, reviewing, and approving data in the database, as well as transporting samples and supplies between the laboratory and production environments.

Applying technical knowledge of microbiology and industry standards to daily tasks and can be performed both independently and as part of a team. Regular equipment and laboratory maintenance are part of the duties. Operating within established HR policies and team dynamics, contributing to team objectives and project milestones.

Managing personal time and professional development while being accountable for results. Standard procedures should be followed to complete tasks, with moderate supervision. In case of deviations from procedures, I'm expected to refer issues to the supervisor

  • Conducted thorough research to identify emerging trends in technology, recommending strategic investments as appropriate.

Hospice Aide

Elara Caring
09.2020 - Current
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
  • Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
  • Positioned patients to provide comfort and promote better body alignment.
  • Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
  • Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
  • Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
  • Increased patient satisfaction with compassionate communication and attentive care during difficult times.
  • Enhanced patient care quality by participating in continuous education sessions on hospice care best practices.
  • Supported patients' personal care needs, promoting hygiene and comfort with respect and sensitivity.
  • Facilitated serene environment for hospice patients by organizing and maintaining clean and orderly living spaces.
  • Contributed to patient well-being with skilled pain management assistance, under guidance of hospice nurses.
  • Delivered personalized patient care, fostering sense of dignity and respect during final stages of life.
  • Improved patient mobility and comfort with gentle physical assistance and careful positioning techniques.
  • Enhanced team efficiency by participating in interdisciplinary team meetings, offering insights from direct patient care experiences.
  • Streamlined coordination of patient care activities, working closely with hospice team members to meet complex needs.
  • Fostered positive relationships with patients' families, providing them with updates and emotional support.
  • Contributed to culture of empathy and care, receiving commendation from families for dedication and kindness.
  • Enhanced patient comfort by meticulously following personalized care plans, including hygiene assistance and mobility support.
  • Ensured accurate documentation of patient care activities, improving quality of care through detailed records.
  • Provided emotional and spiritual support to patients and their families, contributing to peaceful end-of-life experience.
  • Optimized care delivery by effectively managing supplies and equipment, ensuring availability for patient needs.
  • Supported nursing staff with vital signs monitoring, contributing to timely adjustments in patient care plans.
  • Supported needs of 25+ residents under long-term care.

Service Coordinator

National Church Residences
03.2022 - 01.2023
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.

Scheduling Coordinator

The Laurels of Bedford/ Galesburg
08.2018 - 09.2019
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Negotiated with suppliers to ensure timely delivery of resources, keeping projects on schedule.
  • Developed system for tracking vacation and leave requests, maintaining seamless operations.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Played key role in organizing company-wide events, managing schedules to maximize attendance.
  • Optimized use of resources by effectively scheduling equipment and meeting rooms.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
  • Reduced staff overtime with effective shift planning and coordination.
  • Streamlined scheduling processes, reducing time spent on creating schedules by half.
  • Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
  • Implemented new scheduling system, training staff on its use to improve overall efficiency.
  • Improved operational efficiency by automating routine scheduling tasks.
  • Contributed to team success by providing backup scheduling support during peak times.
  • Improved patient satisfaction with timely and accurate appointment setting.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
  • Enhanced team efficiency by streamlining appointment scheduling processes.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept high average of performance evaluations.
  • Completed bi-weekly payroll for 75+ employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.

Certified Nursing Assistant

Heartland Nursing Home
05.2014 - 04.2019

Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.

  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Supported needs of 35+ residents under long-term care.

Certified Nursing Assistant

The Fountains of Bronsonplace
08.2016 - 05.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Supported needs of 35+ residents under long-term care.

Education

Associate of Applied Science - Nursing

Kellogg Community College
Battle Creek, MI
05-2026

High School Diploma -

Kalamazoo Central High School
Kalamazoo, MI
06-1999

Skills

  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Data entry
  • Service support
  • Issue troubleshooting
  • Customer service expert
  • Hardware troubleshooting
  • Windows 10
  • Appointment scheduling
  • Microsoft outlook
  • Call center operations
  • Performance testing

Timeline

QO Technical Associate II

Pfizer
01.2023 - Current

Service Coordinator

National Church Residences
03.2022 - 01.2023

Hospice Aide

Elara Caring
09.2020 - Current

Scheduling Coordinator

The Laurels of Bedford/ Galesburg
08.2018 - 09.2019

Certified Nursing Assistant

The Fountains of Bronsonplace
08.2016 - 05.2018

Certified Nursing Assistant

Heartland Nursing Home
05.2014 - 04.2019

Associate of Applied Science - Nursing

Kellogg Community College

High School Diploma -

Kalamazoo Central High School
Jytisha Streeter