Sandy Jean
Arverne,New York
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
26
26
years of professional experience
Work History
Library Technical Assistant II
New York Public Library
New York, NY
07.2001 - Current
- Determined and recommended methods to address improvement opportunities
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Analyze patrons’ requests to determine needed information, and assist in furnishing or locating that information
- Search standard reference materials, including online resources, and Internet, in order to answer patrons’ reference questions
- Direct and train library staff in duties such as receiving, shelving, researching, and equipment use
- Explain use of library facilities, resources, equipment, and services and provide information about library policies
Sales Telemarketer
Pistol License
Queens, NY
02.1998 - 04.2001
- Set up appointments with interested customers according to schedule availability
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Overcame objections using friendly, persuasive strategies
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Made average of 40 outbound and inbound calls per day
- Generated minimum of 5 new leads each day
- Opened new accounts and documented personal, demographic and payment information in system
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2000
Skills
Languages
French
Timeline
Library Technical Assistant II
New York Public Library
07.2001 - Current
Sales Telemarketer
Pistol License
02.1998 - 04.2001
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
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