Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Martinez

The Woodlands,Tx

Summary

  • Technical Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, and understanding customers.
  • Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of People Soft library system and Excel. Knowledge of library operations and services.

Overview

25
25
years of professional experience
1
1
year of post-secondary education

Work History

Library Assistant Sr

Houston Community College
Houston, TX
06.2002 - Current
  • Assist the automated systems librarian in the management of HCC’s
  • Process interlibrary Loan requests for students, faculty, and staff and answers any question's that they may have.
  • Manage most device repairs and maintains several daily system processes in addition to many other duties as needed, including acquisitions use all the Sierra modules and is cross-trained with several positions
  • Perform and maintain the HCC Library chrome books and netbooks, making sure there are no technical issues by unlocking them, enrolling them, and applying repairs as needed
  • Assist students, faculty and staff with ILL requests and other questions that patrons may have
  • Share and performs system administration duties daily, such as loading patron records, creating regular lists of updated records, and managing the service indicator scripts.
  • Manage over 30 customer calls and emails per day from customers.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Organized and maintained detailed records on equipment use, materials logs and circulation activities.

Library Assistant

Houston Community College
06.2000 - 06.2002
  • Established a systematic way for receiving checking in books, receiving, tagging the price and location in Sierra.
  • Manage the People Soft making invoice payments.
  • Managing file claims for item's not received.

Library Assistant

University of Houston Downtown
01.1998 - 06.2000
  • Manage the circulation desk checking in and out over 30 books and course reserves for students.
  • Prepare the schedule work study students tasks.
  • Prepare the checked out of inventory Audio Visual Equipment to Faculty and Staff.
  • Receive and collect fines for overdue material.

Cashier

Chick-fil-A
Houston, TX
05.1993 - 03.1994
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Some College (No Degree) - Business Adminstration

Houston Community College
Houston Texas
01.1998 - 01.1999

Skills

Technical assistant

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Timeline

Library Assistant Sr

Houston Community College
06.2002 - Current

Library Assistant

Houston Community College
06.2000 - 06.2002

Library Assistant

University of Houston Downtown
01.1998 - 06.2000

Some College (No Degree) - Business Adminstration

Houston Community College
01.1998 - 01.1999

Cashier

Chick-fil-A
05.1993 - 03.1994

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Raul Martinez