J'Zhariear Degrate
Hewitt,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Empereon Marketing LLC. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in utilizing CRM software to manage client interactions, ensuring timely resolutions and fostering positive relationships. Committed to maintaining a positive attitude in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Whataburger
07.2024 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
- I also adhere to all safety and training laws and regulations .
- Collaborated with team members to maintain cleanliness and organization in work areas.
- I have been trained to work multiple stations
- Adapted quickly to changes in procedures, enhancing overall team productivity.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- I am an overnight shift member.
Customer Service Representative
Empereon Marketing LLC
12.2017 - 10.2018
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized customer relationship management software to track interactions and ensure follow-up resolutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Maintained product knowledge to offer tailored solutions, addressing diverse customer needs effectively.
- Assisted clients with account management, ensuring accurate updates and timely responses to requests.
- Resolved customer inquiries efficiently through phone and chat support, enhancing overall satisfaction.
- Called and emailed customers about their accounts
Education
High School Diploma -
Waco High
Waco, TX06-2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Full line of food production
- Marketing
- Warehouse/ Physical labor
- Time management
- Computer Literate
Certification
Food Handlers Certification
July 2017 - July 2019
Timeline
Team Member
Whataburger
07.2024 - Current
Customer Service Representative
Empereon Marketing LLC
12.2017 - 10.2018
High School Diploma -
Waco High
Similar Profiles
Pedro MorenoPedro Moreno
Manager at WhataburgerManager at Whataburger
Willow EvansWillow Evans
Fast Food Team Member at WhataburgerFast Food Team Member at Whataburger
Ezri MontielEzri Montiel
Team Member at WhataburgerTeam Member at Whataburger
Garret SmithGarret Smith
Physical Security System Designer II at ZBeta, Inc.Physical Security System Designer II at ZBeta, Inc.
Jeffrey ChakouianJeffrey Chakouian
Assistant Track and Field Coach at Baylor UniversityAssistant Track and Field Coach at Baylor University