Summary
Overview
Work History
Education
Skills
Certification
Timeline
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J'Zhariear Degrate

Hewitt,TX

Summary

Dynamic and dedicated professional with a strong background in customer service at Empereon Marketing LLC. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in utilizing CRM software to manage client interactions, ensuring timely resolutions and fostering positive relationships. Committed to maintaining a positive attitude in fast-paced environments.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Member

Whataburger
07.2024 - Current
  • Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
  • I also adhere to all safety and training laws and regulations .
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • I have been trained to work multiple stations
  • Adapted quickly to changes in procedures, enhancing overall team productivity.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • I am an overnight shift member.

Customer Service Representative

Empereon Marketing LLC
12.2017 - 10.2018
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized customer relationship management software to track interactions and ensure follow-up resolutions.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Maintained product knowledge to offer tailored solutions, addressing diverse customer needs effectively.
  • Assisted clients with account management, ensuring accurate updates and timely responses to requests.
  • Resolved customer inquiries efficiently through phone and chat support, enhancing overall satisfaction.
  • Called and emailed customers about their accounts

Education

High School Diploma -

Waco High
Waco, TX
06-2016

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Full line of food production
  • Marketing
  • Warehouse/ Physical labor
  • Time management
  • Computer Literate

Certification

Food Handlers Certification

July 2017 - July 2019

Timeline

Team Member

Whataburger
07.2024 - Current

Customer Service Representative

Empereon Marketing LLC
12.2017 - 10.2018

High School Diploma -

Waco High
J'Zhariear Degrate