Jade Estrella
Mesa,AZ
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
TGI Fridays
Long Beach, CA
- Formally trained new hires on menu and drink items, sidework, computer systems, opening and closing procedures, and customer service expectations.
- Handled 8+ tables and stood on feet for 8+ hours regularly.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tortas Sinaloa
Santa Ana, CA
- Sat guests and guided them through menu.
- Insert all food and drink orders.
- Made drinks and restocked the bar.
- Swap cash drawers, followed opening/closing procedures along with cleaning procedures.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Olive Garden
Mesa, AZ
06.2023 - Current
- Created a welcoming and warm environment for guest.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Science - Accounting
Long Beach City College
Long Beach, CA05.2026
Skills
- Fluent in English and Spanish
- Strong social skills
- Guest relations/experiences
- Detail-oriented
Timeline
Server
Olive Garden
06.2023 - Current
Server
TGI Fridays
Server
Tortas Sinaloa
Associate of Science - Accounting
Long Beach City College